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Red Hat program ramps up services

Red Hat program ramps up services

New top-tier certification for channel unveiled

Linux vendor, Red Hat, has established a new qualification to recognise its top tier professional service providers.

The Certified Service Provider (CSP) program initially encompasses three offerings: core build and deployment; systems health checks; and implementation and management of the satellite provisioning tool. The latter service is targeted at customers with more than 15-20 servers.

CSP was launched in the US last month and unveiled at Red Hat's Asia-Pacific partner conference in Singapore. Managing director, Max McLaren, said its Advanced Business Partners would be invited to take the step up and join the "super set". The vendor currently has about a dozen of these partners in A/NZ, including Ice Systems and Datacom NZ.

The program aimed to encourage best practises in the services landscape, he said.

"As Linux becomes a significant player in the OS market, there's demand for more services around that," McLaren said. "There's a need for assurance that partners have the skills in Linux to represent Red Hat effectively.

"We have not developed our own professional services and have relied on the channel model. This is another accolade and demonstrates to the customer that partner's ability to deliver on what they provide."

In order to get CSP status, partners need to work alongside Red Hat on a couple of projects to prove their capabilities. In return, CSPs would be given preferential treatment on new customer leads from Red Hat, McLaren said. They will also be eligible for subcontracting engagements, be given access to non-open source follow-up opportunities, have the potential for supplemental vendor training and have access to Red Hat's technical specialists.

McLaren said it would look to expand services qualified under the CSP program at a later date.


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