MicroWay urges Symantec to keep Altiris channel intact

MicroWay urges Symantec to keep Altiris channel intact

Altiris value-added distie says pushing products through the normal Symantec channels may reduce customer satisfaction levels

Local Altiris distributor, MicroWay, has urged Symantec to retain its channel structure following its purchase of the security and virtualisation vendor.

Symantec announced its intention to acquire Altiris for $US830 million last week. MicroWay has been providing technical pre and post sales assistance for Altiris to Australian resellers and their customers for many years. The company has specifically focused on the Wise Installation tools and Wise Package Studio products, sales and support manager, Chris Ericksons, said.

"Whilst this acquisition will put Symantec in ultimate control, we're hopeful that there will be little change to the way Altiris products are sold today, at least for some time," he said. "Pushing Altiris products through the normal Symantec channels would reduce the level of customer satisfaction with the selection and purchasing experience significantly, as the products become commoditised or lost in the plethora of Symantec offerings.

He claimed the technical guidance and assistance MicroWay provides resellers was a key part of the current success of these products.

ARN contacted Symantec for comment but a spokesperson said no local representatives could currently elaborate on the Altiris acquisition.

Meanwhile, vendor channels manager of Symantec distributor Express Data, David Peach, said the acquisition was positive because it gave more value to resellers in the vendor's partner program.

However, with Altiris producing dozens of applications, ranging from security and virtualisation, to management and monitoring, Peach said what is eventually distributed in Australia may differ to the US or other countries due market requirements.

"We'll look to focus on products that make much more sense in our market," he said.

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