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Challenger Enhances Customer Service with QAS

  • 06 February, 2007 11:14

<p>Sydney, 6 February 2007 – QAS, an Experian® company, one of Australia’s leading address management specialists, today announced that Challenger Financial Services Group has purchased its QAS QuickAddress address matching and verification solution. The implementation will enable Challenger to maximise the accuracy and effectiveness of its customer databases, enhancing customer service and reducing costs.</p>
<p>QAS QuickAddress allows companies to validate their database against Australia Post’s Postal Address File (PAF) to ensure that entries are valid and capture changes of address.</p>
<p>The benefits will be experienced most significantly by Challenger’s national administration and operations division, which is responsible for servicing customers and administering managed funds. By improving address data quality, the QAS solution will significantly reduce incidences of returned mail and help its customer service staff comply with legislation by providing accurate statements to clients in a timely manner.</p>
<p>Neil Hannah, Challenger’s Head of Business Systems, Administration &amp; Operations, said the QAS QuickAddress solution was chosen for its ability to enable excellence in customer service.</p>
<p>“At Challenger, we have an uncompromising commitment to quality and are continually working to enhance our service to clients and advisers,” he said. “We expect QuickAddress to have an immediate impact on our service quality and to deliver financial benefits over the longer term as our mail volumes increase and we take greater advantage of Australia Post discounts.</p>
<p>“The initial savings will come from drastic reductions in our returned mail volumes due to improved data quality, and the duplication costs of re-handling this mail. QAS will also provide incremental efficiency improvements in our data handling processes by enabling us to update addresses in OneVue and Saleslogix.”</p>
<p>Challenger’s administrators, who have been testing the new software, are finding that QAS makes it quick and easy to check whether a customer’s address details are up-to-date, and will allow them to process a client interaction immediately, rather than having to contact the client to confirm an uncertain address. Over time, updating record information this way will result in diminishing volumes of returned mail items.</p>
<p>About QAS</p>
<p>QAS is an international provider of data accuracy and identity management solutions. Its QuickAddress range of software helps organisations worldwide capture accurate address data and conserve integrity over time. Any organisation that holds data on prospects, customers, suppliers, employees or distribution networks will benefit from the efficiency gains and cost savings achieved with QuickAddress.</p>
<p>Based on data secured from national postal authorities and other leading data sources, QuickAddress captures, cleans and maintains name and address records. The true potential of this data can then be enhanced by the addition of information from over 80 datasets.</p>
<p>Award winning solutions from QAS are a result of a 16-year investment in technology development to ensure each solution delivers the highest level of functionality and service support. QAS supports more than 10,000 clients worldwide across all industry sectors. QAS is a wholly owned subsidiary of Experian®, the global information solutions company. Visit QAS on the web at</p>
<p>About Experian</p>
<p>Experian is a global leader in providing analytical and information services to organisations and consumers to help manage the risk and reward of commercial and financial decisions. Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organisations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage. For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence. Clients include organisations from financial services, retail and catalogue, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.</p>
<p>Experian Group Limited is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE-100 index. It has corporate headquarters in Dublin, Ireland, and operational headquarters in Costa Mesa, California and Nottingham, UK. Experian employs more than 12,500 people in 34 countries worldwide, supporting clients in more than 60 countries. Annual sales are $3.1 billion (£1.7bn/€2.5bn).</p>
<p>For more information, visit the Group's website on</p>
<p>The word 'Experian' is a registered trademark in the EU and other countries and is owned by Experian Ltd and/or its associated companies.</p>
<p>QAS Awards won:</p>
<p>About Challenger</p>
<p>Challenger is an established player in Australian financial services. It is dedicated to providing smarter solutions to financial intermediaries and their clients, offering a broad spectrum of financial products and services.</p>
<p>For further information visit QAS at <http:> or contact:</http:></p>
<p>Georgia Lennon
+61 2 9922 4422</p>
<p>For further information, please contact –</p>
<p>Angela Coombes
Max Australia
+61 2 9954 3492 <mailto:angela.coombes></mailto:angela.coombes></p>

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