Premier renews RACV contact

Premier renews RACV contact

Contact centre provider, Premier Technologies, has renewed its contract with the Royal Automobile Club of Victoria (RACV) for a further three years.

Premier CEO, Fausto Marasco, said it had beaten off some fairly aggressive competitors for contract, but could not name the telco providers it was up against.

"The good thing here is that we are recognised for our specialisation in this area," he said. "We are providing them with a technical solution to effectively contact a large number of their customers on an ongoing basis."

Premier will be supplying RACV with an outbound customer contact platform based on the Aspect Ensemble Pro edition. The company experiences about 30,000 outbound calls a month.

"Where the platform really excels is the ability to really adhere to the new out calling requirements," he said.

Marasco said the forthcoming 'do not call' legislation, which comes into effect around April, would prompt many organisations to review the contact technology they were currently using.

"What a lot of people may find is that the technology they have is not going to suit the task of making outbound calls that follow the new legislative requirements," he said. "We are taking quite a strong position in the provision of hosted services and call centres for organisations. I think that will be a huge new emerging market."

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