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Micromuse Netcool®/ Dashboards™ product family targets business executives with new ways to visualise services

  • 16 June, 2004 15:07

<p>Netcool/Realtime Active Dashboards Version 2.0 Delivers
Executive Level Views for Operational Management Excellence</p>
<p>SYDNEY, Australia, 16 June, 2004 – Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, announced enhancements to its Netcool®/Dashboards™ product family with the release of Netcool/Realtime Active Dashboards™ version 2.0 (Netcool/RAD™). The Netcool/Dashboards family provides executive management, IT operations and lines of business, with realtime intelligence and end-to-end visibility into the health of business and IT services, processes and key performance indicators.</p>
<p>The Netcool/Realtime Active Dashboards v2.0 application allows business executives to transform data into valuable business intelligence by visualising service-affecting issues in realtime. Using the enhanced Netcool/RAD views, executives are able to quickly process information as it affects mainlines of business and drive action toward resolution.</p>
<p>“The release of Netcool/RAD enables organisations to provide ‘corner office’ views for executives, allowing them to see the status of their business applications, services, customers and lines of business, in a single place and in realtime. The views also provide performance indicators such as new customers, pending orders, business process status, and open helpdesk and call centre tickets, all in a single management interface,” said Craig Farrell, Micromuse’s CTO. “The ability to visualise business services and make business critical decisions in realtime is a fundamental necessity that drives more targeted action by the operation centre staff, decreased amount of time that a service or application stays down, quicker return to profit and greater customer satisfaction.”</p>
<p>The Netcool/Dashboards family provides an exclusive set of business benefits associated with managing today’s IT and operational support system (OSS) infrastructures. Specific enhancements delivered through the release of Netcool/RAD v.2.0 include:</p>
<p> Sophisticated user interface with enhanced modeling capabilities enables greater flexibility and granularity in propagating service, application or process status;</p>
<p> Advanced Service Level Agreement (SLA) tracking module allows users to calculate the amount of downtime and associate this data with “revenue lost” penalties in realtime;</p>
<p> Custom canvases and drag and drop capabilities allows users to design queries for external data sources including Oracle, Sybase, MySQL, MSSQL, and Postgres, to drive enhanced visualisation of virtually any critical business data that may be helpful in realtime decision making;</p>
<p> Map-like views that present logical and geographical relationships between the infrastructure;</p>
<p> Service-based root cause indicators allow users to immediately determine the infrastructure components causing a business service outage. These indicators show the infrastructure components that, if restored immediately, will put an end to the outage and restore the service to its operational state.</p>
Availability, pricing information, analyst and customer references, and screen shots are available upon request. The Netcool/Dashboards family includes the following products: Netcool®/Desktop™, Netcool®/Portal™, Netcool®/Reporter™, Netcool®/RAD™ User Interface, Netcool®/TopoViz™, and Netcool®/Webtop™.</p>
<p>About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool® software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable &amp; Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
<p>Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners.</p>
<p>Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements we make are based on current expectations, and are subject to a number of risks and uncertainties. Actual results could differ materially.</p>
<p>Factors that could cause actual future results to differ materially from the forward-looking statements include: fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); risks associated with the expansion of the Company's distribution channels; risk of new product introductions and customer acceptance of new products; rapid technological change which characterizes the Company's markets; risks associated with competition; risks associated with international sales; and the ability of the Company to compete successfully in the future; as well as risks relating to pending litigation, the completed restatement of certain of our financial statements, and other matters appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and Form 10-K filed with the SEC and available on the Company's website. The Company disclaims any obligation or intention to update or revise any forward-looking statements.</p>
<p>For more information contact:
Amanda Scott-Kiddie
Kinetics Pty Ltd
+ 612 9976 6611</p>

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