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Kleenmaid Selects Nortel And Commander For New Communications Network

  • 04 December, 2006 13:39

<p>SYDNEY, Australia – Kleenmaid, Australia's largest direct retailer of kitchen and laundry appliances, has chosen an integrated IP PBX and contact centre from Nortel to support its expansion to a new head office on Queensland’s Sunshine Coast.</p>
<p>The network will be installed and maintained by Nortel Platinum nPower partner and long-standing Kleenmaid business partner Commander in December. Aside from offering the latest IP technology and a seamless upgrade path to IP telephony, it is anticipated that the network will improve customer service through simpler and more direct connections between customers and Kleenmaid’s 36 national franchised retail outlets. It will also improve management’s access to calls and contact centre statistics, and integrate call functionality with mobile devices and PCs.</p>
<p>“Our current PABX has reached the end of its life, so we took the opportunity while moving to a new head office to implement an all-new communications platform for the company,” says David Ingram-Johnson, IT manager, Kleenmaid. “In doing so we wanted to lay the foundations for our future communication requirements, not only at head office but also at our retail outlets”.</p>
<p>“That meant moving to IP, with a solution that bundles all the functionality we need today, and allows us to activate new features as we grow without having to pay a premium for hardware upgrades,” says Ingram-Johnson.</p>
<p>“As companies grow, their communication networks need to scale and grow with them,” says Nick Avakian, general manager, Enterprise Solutions, Australia and New Zealand, Nortel. “While it’s clear that IP is the new communications standard, many companies don’t want or need every feature the technology enables. It’s important therefore to find a solution that combines all the essential features of an IP PBX with the business-grade reliability of a PABX, that allows for new features to be switched on or off as needed.”</p>
<p>Nortel and Commander were chosen after a thorough tender process to provide a complete end-to-end IP solution comprising Nortel Ethernet Routing Switch 5510s and Ethernet Switch 470s, a Nortel Communication Server 1000 PBX with Nortel 1140, 2002 and 2004 IP handsets, and Nortel Contact Centre 6 to address Kleenmaid's multimedia contact centre requirements. Commander will also provide VPN services and an upgrade path for migrating Kleenmaid’s retail outlets to IP telephony.</p>
<p>“We took the decision to use Nortel for the full infrastructure of our new building, including the LAN, so there was one point of contact and optimal compatibility between every part of the voice and data network,” says Ingram-Johnson. “The Nortel PBX gives us the flexibility to slipstream our analogue fax lines into the IP infrastructure, and to activate GSM call functionality so staff can make a GSM call from their IP handsets or desktops and take advantage of the group call rates we get from our GSM service provider.</p>
<p>“In the future we’ll be able to activate even more functionality, like call telephony integration between desktops and handsets so calls can be made from any device, and integrated call features like voicemail on the desktop and e-mail from the handset,” says Ingram-Johnson. “Also, once we equip our stores with IP PBXs, staff will be able to travel anywhere in the country and retain their own extension numbers and voicemail boxes.</p>
<p>“We’re taking it one step at a time, and the solution we’ve chosen allows us to do that at a pace that suits our business, not the other way round,” he says.</p>
<p>Steve Evans, Commander’s Group GM Enterprise adds: “Being a Nortel Platinum partner, we are well prepared to service a leading brand like Kleenmaid with its communications needs today and into the future. The unique advantages Commander and Nortel deliver in key business areas like performance, functionality and customer service are designed to address Kleenmaid’s growing needs across a number of communications devices and within a timeframe that works.”</p>
<p>About Nortel</p>
<p>Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world’s most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at For the latest Nortel news, visit</p>
<p>About Kleenmaid</p>
<p>At a time when many Australian icons are moving offshore, Kleenmaid still proudly remains an Australian-owned success story. Kleenmaid was started in 1985 by two spare parts businessmen and is now Australia’s largest direct retailer of the best you can own in home appliances. With more than 30 locations nationally, Kleenmaid operates fully functioning showrooms, selling the most modern technology in ovens and cooktops, dishwashers, refrigeration and laundry. Kleenmaid’s secret to success is to deliver equally on quality of product and quality of service. And one million Australians can’t be wrong! They, and a growing number more use Kleenmaid products every day. Kleenmaid – the best you can own. For your nearest store call Kleenmaid on 13 13 08 or visit</p>
<p>About Commander</p>
<p>The Commander business has been tailoring leading business communications and technology solutions to meet Australia’s business needs for over 25 years. Commander began with office telephone systems. Through a series of strategic acquisitions and relationships with leading technology companies, we have broadened our expertise to provide complete business communications and technology solutions. Our solutions span office and mobile telephony, IT hardware and software, Internet and network access, converged solutions, support and maintenance services and software licensing. In 2006, Commander and Volante joined forces, introducing infrastructure solutions, software solutions, strategic consulting services and Volante Managed Services to the portfolio. The breadth of our solutions is unmatched by any other Australian ICT organisation. More information is available at</p>
<p>Certain statements in this press release may contain words such as “could”, “expects”, “may”, “anticipates”, “believes”, “intends”, “estimates”, ”targets”, “envisions”, “seeks” and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different. Further, actual results or events could differ materially from those contemplated in forward-looking statements as a result of the following (i) risks and uncertainties relating to Nortel’s restatements and related matters including: Nortel’s most recent restatement and two previous restatements of its financial statements and related events; the negative impact on Nortel and NNL of their most recent restatement and delay in filing their financial statements and related periodic reports; legal judgments, fines, penalties or settlements, or any substantial regulatory fines or other penalties or sanctions, related to the ongoing regulatory and criminal investigations of Nortel in the U.S. and Canada; any significant pending civil litigation actions not encompassed by Nortel’s proposed class action settlement; any substantial cash payment and/or significant dilution of Nortel’s existing equity positions resulting from the finalization and approval of its proposed class action settlement, or if such proposed class action settlement is not finalized, any larger settlements or awards of damages in respect of such class actions; any unsuccessful remediation of Nortel’s material weaknesses in internal control over financial reporting resulting in an inability to report Nortel’s results of operations and financial condition accurately and in a timely manner; the time required to implement Nortel’s remedial measures; Nortel’s inability to access, in its current form, its shelf registration filed with the United States Securities and Exchange Commission (SEC), and Nortel’s below investment grade credit rating and any further adverse effect on its credit rating due to Nortel’s restatements of its financial statements; any adverse affect on Nortel’s business and market price of its publicly traded securities arising from continuing negative publicity related to Nortel’s restatements; Nortel’s potential inability to attract or retain the personnel necessary to achieve its business objectives; any breach by Nortel of the continued listing requirements of the NYSE or TSX causing the NYSE and/or the TSX to commence suspension or delisting procedures; (ii) risks and uncertainties relating to Nortel’s business including: yearly and quarterly fluctuations of Nortel’s operating results; reduced demand and pricing pressures for its products due to global economic conditions, significant competition, competitive pricing practice, cautious capital spending by customers, increased industry consolidation, rapidly changing technologies, evolving industry standards, frequent new product introductions and short product life cycles, and other trends and industry characteristics affecting the telecommunications industry; the sufficiency of recently announced restructuring actions, including the potential for higher actual costs to be incurred in connection with these restructuring actions compared to the estimated costs of such actions and the ability to achieve the targeted cost savings and reductions of Nortel’s unfunded pension liability deficit; any material and adverse affects on Nortel’s performance if its expectations regarding market demand for particular products prove to be wrong or because of certain barriers in its efforts to expand internationally; any reduction in Nortel’s operating results and any related volatility in the market price of its publicly traded securities arising from any decline in its gross margin, or fluctuations in foreign currency exchange rates; any negative developments associated with Nortel’s supply contract and contract manufacturing agreements including as a result of using a sole supplier for key optical networking solutions components, and any defects or errors in Nortel’s current or planned products; any negative impact to Nortel of its failure to achieve its business transformation objectives; additional valuation allowances for all or a portion of its deferred tax assets; Nortel’s failure to protect its intellectual property rights, or any adverse judgments or settlements arising out of disputes regarding intellectual property; changes in regulation of the Internet and/or other aspects of the industry; Nortel’s failure to successfully operate or integrate its strategic acquisitions, or failure to consummate or succeed with its strategic alliances; any negative effect of Nortel’s failure to evolve adequately its financial and managerial control and reporting systems and processes, manage and grow its business, or create an effective risk management strategy; and (iii) risks and uncertainties relating to Nortel’s liquidity, financing arrangements and capital including: the impact of Nortel’s most recent restatement and two previous restatements of its financial statements; any inability of Nortel to manage cash flow fluctuations to fund working capital requirements or achieve its business objectives in a timely manner or obtain additional sources of funding; high levels of debt, limitations on Nortel capitalizing on business opportunities because of credit facility covenants, or on obtaining additional secured debt pursuant to the provisions of indentures governing certain of Nortel’s public debt issues and the provisions of its credit facilities; any increase of restricted cash requirements for Nortel if it is unable to secure alternative support for obligations arising from certain normal course business activities, or any inability of Nortel’s subsidiaries to provide it with sufficient funding; any negative effect to Nortel of the need to make larger defined benefit plans contributions in the future or exposure to customer credit risks or inability of customers to fulfill payment obligations under customer financing arrangements; any negative impact on Nortel’s ability to make future acquisitions, raise capital, issue debt and retain employees arising from stock price volatility and further declines in the market price of Nortel’s publicly traded securities, or any future share consolidation resulting in a lower total market capitalization or adverse effect on the liquidity of Nortel’s common shares. For additional information with respect to certain of these and other factors, see Nortel’s Annual Report on Form10-K/A, Quarterly Report on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.</p>
<p>*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.</p>

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