Yellow Machine vendor, Anthology Solutions, may have closed its Sydney operation more than a month ago, but final stages of the closure have yet to be completed.
Former country manager, John Robinson, was unable to comment on the proceedings. However, he said that the company's sudden departure from the storage industry had not been problematic so far. The company's website now automatically redirects to its discussion board, where a "reasonable amount of communication on technical matters" is still held, he said.
Existing customers are also being supported by its distributors, Tecksel, BMS Technology and J Mills Distribution, who previously indicated they would honour the 12-month warranty on sold units.
Based on his experience with the hardware, Robinson was confident the demand for product support would be negligible. The only problem consumers have historically encountered is with the machines' Seagate-manufactured hard drives, which are covered by the manufacturer's usual five-year warranty, he said.
Distributors have only a small amount, if any, of Yellow Machine's inventory left, he said.
Robinson, who before joining Anthology Solutions has previously served as country manager of AMD, expressed a desire to remain in the storage industry.
"I'm looking at my options at this stage, with a number of storage vendors," he said. "I'd like to stay in storage."