Australian systems integrator, I-Comm, has signed an OEM agreement with Sybase to provide a wireless tracking service for trade/sales persons on the road. I-Comm will provide the field force automation systems via its existing Bhive product.
The system was developed specifically for trade services such as HVAC (heating, ventilation and air conditioning), plumbers or electricians, and sales companies, providing these staff in the field with the ability to track jobs for service and installation, and or manage sales requests.
The Bhive system was built using the Sybase SQL Anywhere product suite and could bring together various disparate systems that were present within many organisations, I-Comm general manager of mobility, George Christopoulos, said.
"Our experience in the voice, data and mobile solutions market and recent partnership with Sybase allows I-Comm to provide a fast and easy way to improve mobile workforce productivity by making it possible for employees working remotely to access company data," he said.
The deal was a significant one for the company. "It completes the full circle of services and solutions of voice, data and mobility that I-Comm provides to the market place," Christopoulos said.
"Customers are looking towards organisations as a one-stop shop when it comes to their voice, data and mobility needs. Proposing a solution to a customer and having to involve two, three and sometimes four various entities becomes a daunting task. Organisations today are not prepared to chase up the various entities and determine who is required to address a problem when it arises."
The new arrangement with Sybase came about when I-Comm looked to expand on its voice and data services to include mobility/field force automation. "We had the in-house skill-set and experience to make this transition; it was purely a decision of the right technology and partner that would allow us to move this forward," Christopoulos said.
"Sybase has excellent personnel, from management right through to technical support."
(Liz Tay contributed to this article.)