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Microsoft Deploys Joint Genesys-Microsoft Real-Time Collaboration Solution to 40,000 Users at its US Headquarters in Redmond

  • 11 July, 2005 16:42

<p>SAN FRANCISCO – July 11, 2005 – Genesys Telecommunications Laboratories, Inc., an Alcatel company (Paris: CGEP.PA, NYSE: ALA), today announced that Microsoft has deployed a joint, telephony-enabling collaboration solution that utilizes Genesys Enterprise Telephony Software (GETS) with Microsoft® Office Live Communications Server 2005 and the Microsoft Office Communicator client.</p>
<p>This collaboration solution provides new desktop telephony control capabilities for Microsoft users, allowing them to collaborate with colleagues, access availability and presence information, and seamlessly control phone functionality via the computer. Microsoft deployed the technology across 40,000 desktops at its Redmond campus in early May and reports that there are already 20,000 active users.</p>
<p>“Microsoft’s internal deployment of this solution, utilizing GETS and our Microsoft Real-Time Collaboration platform, is already generating productivity benefits, and user feedback has been very positive for this feature,” said Marc Sanders, senior product manager, Real-Time Collaboration, at Microsoft. “Our employees say the telephony-enabled solution allows them to work more productively and to take greater advantage of real-time collaboration within their existing productivity and collaboration applications.”</p>
<p>GETS enhances information workers’ desktop real-time collaboration experience by enabling users to call contacts directly from within the right-click presence menu that is displayed in several familiar Microsoft Office applications, such as Outlook, Excel, Word and SharePoint. GETS also provides the telephony presence info that is displayed within Communicator. The technology maximizes worker productivity by saving time they otherwise would spend switching between applications to find contacts, and calling or setting up meetings and conference calls when contacts are busy, on the phone or away.</p>
<p>The solution also provides the ability for users to receive alerts of incoming calls via a pop-up window that identifies the caller by name. In addition, users can receive e-mail notifications for all missed calls on their desktop phones, dynamically deflect incoming calls to another number (mobile, home or other phone), utilize PBX-supported conferencing, and gain access to advanced telephony features from their computer, such as call forwarding, transfer and do-not-disturb.</p>
<p>"By leveraging the GETS telephony capabilities into the Microsoft LCS/Communicator desktop experience, we are helping workers save time, increase their productivity and enhance communication with business contacts,” said Mathew Frazer, vice president, Enterprise Solutions Group, Genesys. “Now, two key tools for everyday communication – the phone and computer – are working together to create efficiencies unlike any the user has previously experienced.”</p>
<p>Importantly, the solution also provides enterprises with the ability to leverage their existing telephony infrastructure, whether they are currently working in a TDM or an IP environment. The inherent interoperability of GETS with leading PBXs and IP telephony platforms means the converged communication solution can be deployed without “ripping and replacing” the existing infrastructure, thereby helping companies avoid significant capital expenditures.</p>
<p>“The ability to use either existing PBX or next-generation IP networks means companies can ‘future-proof’ their technology and, more importantly, their investment,” said Frazer. “Depending on a company’s existing structure, we can support them during a migration, for instance from a TDM environment to an IP environment.”</p>
<p>The combined solution, including GETS, Live Communications Server and Communicator 2005, is now available for enterprise implementation.</p>
<p>About Genesys Telecommunications Laboratories, Inc.</p>
<p>Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com.</p>
<p>About Alcatel</p>
<p>Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion and 56,000 employees in 2004, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com.</p>
<p>For more information please contact Vanessa Jenkins at Howorth Communications on 02 8281 8355 or 0410 628 364</p>

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