Recently established services provider, Ajilon Managed Services (AMS), has secured a multi-million dollar deal with PowerTel.
Managing director, Tom Crowder, said it would deliver voice and data installation services as well as helpdesk and call centre support. This included assisting the telco's 180 national wholesale partners. The competition had consisted of three global services providers and a handful of local outfits, he said.
The latest contract is the most significant AMS customer win in Australia. The professional services company, a subsidiary of US-based consultancy and recruitment organisation, Adecco Group, opened it doors locally in June last year.
Crowder said AMS had employed 100 consultants nationally specifically for the deal. These included field-based engineers, call centre and warehouse staff and helpdesk support.
It had also invested in a new warehousing, logistics and call centre facility in Melbourne.
Its back-end infrastructure is based on BMC's enterprise software and tools.
Crowder said some of the new services now available to partners included automated and Web-based call information management functions. This allowed them to view when calls were received, answered, completed, or when a customer's services profile was changed.
The company's next step was to rollout wireless communication services to assist field-based engineers, Crowder said. The first phase of this would commence in September. Crowder said it was also vying for several customer opportunities locally in the carrier sector.
"Most people think the telco space is on the decline. It may not be growing at the rate that it used to but it is increasing through the different technologies being introduced," he said.