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Pacific Internet brews link for coffee shops

Pacific Internet brews link for coffee shops

Pacific Internet has won a tender to hook up the head office of coffee franchisor, Gloria Jeans, and its 340 Australian shops.

The link-up via Pacific Internet's MPLS-based private IP network connects stores that formerly had a variety of dial-up and broadband Internet connections from a number of providers. In some cases, stores did not have any Internet access.

Gloria Jeans CEO, Mike Devlin, said the new VPN would take work out of the day for its franchisees. Previously, its head office ran an extranet site where store operators had to load individual information.

"The VPN directs each store to a back of house system which provides business support to the individual stores," he said. "The cash registers are connected in real-time to that system so we can track peaks and troughs through the day as well as what drinks are selling."

While the value of the deal was not disclosed, Pacific Internet managing director, Dennis Muscat, said each store would have data costs of about $90 per month. This equated to an overall cost of $30,600 per month before services were factored in.

He credited the Gloria Jeans win to MPLS experience as well as the ISP's Asia-Pacific reach.

"Although some of our competitors in this tender were large telcos, we still have a footprint throughout the region that surpasses them," he said. "We are also more nimble. By the time a telco goes through 15 levels of management about something, we have an offer on the table."


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