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Research Exposes Business Risk Blind Spot in Australia

  • 04 May, 2006 17:34

<p>. Mercury and the Economist Intelligence Unit Reveal Most Feared Business Ramifications of IT Failure
. Research Identifies Business Functions That Are Most Vulnerable to IT Failures</p>
<p>SYDNEY, AUSTRALIA – May 4, 2006 – Today, Mercury Interactive Corporation (OTC: MERQ), the global leader in business technology optimization (BTO)* software, announced results from a new report produced in cooperation with the Economist Intelligence Unit. The report titled, “Managing IT Business Risk: Safeguarding the Organization from IT Failure” is based on a global survey of more than 1,000 IT executives from 22 countries throughout the United States, Asia-Pacific (APAC), Europe and the Middle East (EMEA).</p>
<p>The report concludes that failure to address IT business risk can jeopardise business outcomes, and it outlines potential blind spots for CIOs and IT leaders worldwide. The report details how companies around the world define IT business risk; identifies who is accountable for managing IT business risk; and confirms the approaches and strategies that global companies use to help prevent IT failures and problems from disrupting business results.</p>
<p>Key findings for Australia include:
. Less than half (37%) of IT initiatives in Australia deliver the intended business outcomes
. The most feared business outcomes from IT failure are customer and revenue loss, reputation or brand damage and regulatory challenges arising from compliance failures;
. The departments most vulnerable to IT failure are customer service, general management, production and supply chain/logistics; and
. Difficulties in coping with change in project management and development issues figure prominently as sources of IT failure.</p>
<p>“The global research reveals that there is a blind spot in business today regarding the risk that IT failure creates in the business,” said Denis McCauley, director of global technology research at the Economist Intelligence Unit. “Many companies do not manage IT business risk in a coordinated fashion, which should be a concern given that IT failure can lead to serious business problems, including loss of revenue and customers.”</p>
<p>“Escalating IT change and complexity are conspiring to create a new epidemic of business risk,” said Christopher Lochhead, chief marketing officer at Mercury. “The antidote is clear. First, understand the blind spots in IT that are driving the most risk into the business and then establish the right mix of process and automation to get control over change and drive predictable business outcomes.”</p>
<p>To request a copy of the Mercury report, “Managing IT Business Risk: Safeguarding the Organization from IT Failure,” produced in cooperation with the Economist Intelligence Unit, please email Detailed survey findings will be made available to journalists upon request.</p>
<p>About the Economist Intelligence Unit
The Economist Intelligence Unit is a division of the Economist Group. Sister companies include The Economist newspaper, CFO magazine, and an array of other specialist publications. The Economist Intelligence Unit has been providing information and advisory services to the global business community for more than 50 years through many channels, including print publications, electronic media, and conferences and client meetings organized under The Economist Conferences brand.</p>
Mercury Interactive Corporation (OTC: MERQ), the global leader in business technology optimization (BTO) software, is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the largest enterprise software companies today. Mercury provides software and services for IT Governance, Application Delivery, and Application Management. Customers worldwide rely on Mercury offerings to govern the priorities, processes and people of IT and test and manage the quality and performance of business-critical applications. Mercury BTO offerings are complemented by technologies and services from global business partners. For more information, please visit</p>
<p>*Business Technology Optimization
Business technology optimization (BTO) is a rapidly growing category in the IT industry. Companies use the principles and practices of BTO to automate and optimize IT itself. BTO is about ensuring that every dollar invested in IT, every resource allocated, and every application in development or in production is fully aligned towards meeting the goals of the business. In other words, BTO is about making sure IT is delivering the most value possible to the business.</p>
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<p>For further information please contact:
Peter Lilley Mercury 02 8273 1917
Shuna Boyd Mercury 02 9418 8100</p>
<p>Mercury and the Mercury logo are trademarks of Mercury Interactive Corporation and may be registered in certain jurisdictions.</p>
<p>All other company, brand and product names may be trademarks or registered trademarks of their respective holders.</p>

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