Pacific Internet skills up channel base

Pacific Internet skills up channel base

Melbourne-based ISP, Pacific Internet, has upgraded its partner program with the aim of increasing the skills of its integrators.

Managing director, Dennis Muscat, said the Securing the SMB initiative, which was jointly developed with Cisco Systems, focused on designing, selling and servicing Pacific Internet security products backed up by Cisco hardware.

He claimed integrators were missing out on opportunities to service customers due to a lack of skills.

"We had a previous program in place for four years but weren't really trying to enhance their [partners] skills," Muscat said. "We realised that the closer we worked with our partners, the more we had to support them.

"The new program focuses on being able to lift a system integrator's ability to deal with pressing issues in the SMB sector, such as being able to provide a secured network and to help them do more business online."

The revised program consists of three tiers - Dragon at the top, followed by Tiger and Phoenix. Partners would be allocated an account manager, as well as access to technical support and training sessions. The ISP would also offer a range of incentives for skilling up, such as holidays and product vouchers.

Muscat said the program covered Pacific Internet partners across Australia and the Asia-Pacific.

He hoped local players would see it as opportunity to attract business in Asia.

The ISP currently had about 260 partners and was looking push this up to 400 by the end of the year, Muscat said.

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