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New partnerships deliver efficiency and bottom-line benefits to more businesses

  • 10 March, 2006 14:42

<p>Four leaders in IP (Internet Protocol) Voice have joined forces in an initiative to make the technology more accessible to New Zealand businesses.</p>
<p>Telecom, in conjunction with Nortel, Cisco and Zeacom, this month launches a new product suite to make the transition to IP Voice simpler for medium to large businesses and the cost and productivity benefits more accessible.</p>
<p>A new easy-to deploy IP Voice service for larger businesses, IP Voice Evolve, packages together IP network access from Telecom and IP Communications and voice applications solutions from Cisco and Zeacom. A package for medium-sized businesses, IP Voice Emerge, combines Telecom access with applications and equipment from Nortel.</p>
<p>Telecom’s GM Wired Matt Crockett says the new packaged services respond to the growing recognition among businesses of the advantages in IP telephony.</p>
<p>"Businesses are looking for simplicity. This initiative gives many more businesses an opportunity to reap the benefits with affordable, complete IP Voice services that don’t require them to develop customised systems.”</p>
<p>IP Voice combines computer hardware and software to send voice and video as data over a single company network. The more efficient communications it creates can bring productivity gains, better customer service, greater work flexibility, potential cost savings and improved management capability for businesses.</p>
<p>Rob Spray, general manager, New Zealand, Nortel, says the IP Voice Emerge package was an important step towards making convergence affordable and available to smaller businesses.</p>
<p>“Smaller businesses will now have the opportunity to use the powerful networking and communications tools being implemented by larger enterprises but at small business prices,” says Spray. “This means they can offer enhanced service to their customers and make themselves more efficient at the same time.</p>
<p>“The Nortel BCM 50 equipment included in IP Voice Emerge allows smaller companies to deploy IP applications at their own pace, making the transition easy and affordable.”</p>
<p>“Cisco has built a world-wide reputation in IP communications over the past decade,” Cisco’s Country Manager for New Zealand, David Barker says. “Telecom New Zealand (TNZ) and Cisco Systems have jointly developed a range of industry-leading solutions that enable our customers to take advantage of converged video, voice and data. Customers can look forward to improved productivity, among other benefits. By combining business processes, applications and an Intelligent Information Network (IIN), organisations can achieve three to five times the productivity improvements compared to another organisation that has only implemented an application or network.</p>
<p>Zeacom’s CEO Miles Valentine says: “We have been offering telephony applications to improve productivity and customer service for over 12 years. With the advent of IP Telephony we are now seeing these benefits expand to the entire enterprise rather than just the ‘head office’. This collaboration will make those benefits accessible to many more businesses, in both the medium enterprise and corporate sectors.”</p>
<p>Matt Crockett says the companies’ combined expertise offers a unique understanding of customers’ business and technology needs.</p>
<p>“The result is streamlined services that are effective, robust, and relevant to those business needs. We are working towards more of this kind of collaboration as we respond to the growing market demand for IP Voice solutions.”</p>
<p>Matt Crockett says Telecom’s IP Voice team works hand-in-hand with the ICT division Gen-i and larger businesses have the option of customising the IP Voice Evolve service through Gen-i.</p>
<p>The new services are:</p>
<p>· IP Voice Emerge for single-site medium enterprises includes features previously only accessible to larger organisations such as voice messaging, unified messaging and call routing. The standard package consists of a Nortel Business Communications Manager 50 IP-PBX infrastructure, handsets, network access, installation, user-training, and support services all provided in a per-user, per-month pricing package. The service will be available to customers from the end of March.</p>
<p>· IP Voice Evolve for larger, multi-site businesses features voice and unified messaging, presence identification, desktop telephony, call-routing and multi-media collaboration from Zeacom over Telecom’s One Office IP network service with a Cisco Call Manager platform. This package also includes Telecom integration, installation and support. IP Voice Evolve is planned for a full release end of April.</p>
<p>For media enquiries please contact:</p>
<p>Nick Brown
Telecom PR
+ 64 27 254 9867</p>
<p>Lorraine Cowper
02 8870 5625</p>
<p>Quentin Bright
+ 64 21 776447</p>
<p>Kiri Carter
Text100 (for Zeacom)
+ 64 27 453 4854</p>
<p>About Telecom IP Voice
The emergence of IP Voice among Telecom managed communications services is part of an emphasis on bringing the benefits of convergence to more New Zealand businesses. It builds on many years of providing businesses with IP network services, including One Office, the new enhanced service which forms part of the Evolve package.</p>
<p>About Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world’s most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world’s greatest challenges. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at</p>
<p>About Cisco
Cisco Systems® is the worldwide leader in networking for the Internet. Visit for further information. Cisco, Cisco Systems, the Cisco Systems logo and Cisco Call Manager are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information.</p>
<p>About Zeacom
Zeacom Limited is a leading provider of contact centre and call handling solutions. Zeacom ContactCentre improves the real-time routing and reporting of all in and outbound customer contacts, whether by phone, email, web chat or fax. Corus is a productivity application that provides individuals with flexibility and control over messaging, multimedia contacts and the telephone. It also delivers both real-time and historical information about calls and contacts. Founded in 1994, Zeacom has 95 employees across New Zealand, Australia, United Kingdom and United States, serving more than 1,800 customers in 19 countries. Working with the latest developments in Computer Telephony Integration (CTI), Internet and multimedia-based technologies, the company’s mission is to provide cost-effective customer contact solutions that deliver high-end functionality previously only available to large organizations.</p>

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