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St. George Banks On Nortel Solutions For Improved Customer Experience

  • 21 February, 2006 15:14

<p>High-Speed Optical Network Secures Failsafe Multimedia Communications</p>
<p>SYDNEY, Australia – St. George [ASX: SGB], Australia’s fifth largest bank and a top 15 Australian Stock Exchange company, has deployed a high-speed Nortel* [NYSE/TSX: NT] network to provide more reliable communications between its head office and business continuity sites.
The network replaces the Bank’s legacy data network and was chosen from a list of competing vendors following a comprehensive tender and trial process conducted last year.</p>
<p>“As part of our customer experience development we launched a CRM project in Q4 2005 that required an overhaul of our existing network to function optimally,” said John Loebenstein, group executive information technology, St. George. “Not only did we need vastly increased bandwidth to support new CRM and other applications, but – given the type of traffic we were going to run over the network, including voice and video – we needed sub-second failover recovery to minimise any effect on customers in the event of a system failure.”</p>
<p>“New applications like video conferencing and VoIP put a much greater emphasis on the reliability and resiliency of the network infrastructure because of the added stresses they put on available bandwidth,” said Paul Bristow, St. George’s executive manager, IT network services. “In Nortel, we found a solution that gives us the high levels of performance we need to maintain a consistent top level of customer service. Nortel’s technology is based on open standards, which allow us to continue building leading networks while retaining the freedom of choice in vendors.”</p>
<p>Optus, Australia’s second-largest telecommunications carrier and a Nortel nPower channel partner implemented the network. Optus has been a long-term network services provider for St. George Bank, providing managed services for the Bank’s DWDM core optical network.</p>
<p>Nortel’s solution for St. George comprises a 10 Gigabit Optical Metro 5200 fibre-optic platform connecting St. George’s main production and business continuity sites in Sydney. A pair of Nortel Ethernet Routing Switch 8600s is deployed at each site, providing sub-second failover through split multi-level trunking (SMLT) technology. Further 8600s are also used to connect the Bank’s 400-plus servers across more than 300 branches nationwide.</p>
<p>The new network was built in less than eight weeks, including the time taken to decommission and dismantle the legacy network. In its first four months of operation, the network has exceeded its five-nines uptime target, with simulations confirming actual throughput speeds nearing the network’s 10 Gigabit rating.</p>
<p>Mark Stevens, president, Australia and New Zealand, Nortel, said: “Converging technologies onto a single network infrastructure puts the onus on the reliability of the network to maintain data integrity and optimally balance available bandwidth. We work closely with our technology and implementation partners to build resilient converged networks on the foundation of a strong data network infrastructure designed to deliver the benefits of convergence without impacting the end-user experience.”</p>
<p>About Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world’s most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at For the latest Nortel news, visit</p>
<p>Certain information included in this press release is forward-looking and is subject to important risks and uncertainties. The results or events predicted in these statements may differ materially from actual results or events. Factors which could cause results or events to differ from current expectations include, among other things: the outcome of regulatory and criminal investigations and civil litigation actions related to Nortel’s restatements and the impact any resulting legal judgments, settlements, penalties and expenses could have on Nortel’s results of operations, financial condition and liquidity, and any related potential dilution of Nortel’s common shares; the findings of Nortel’s independent review and implementation of recommended remedial measures; the outcome of the independent review with respect to revenues for specific identified transactions, which review will have a particular emphasis on the underlying conduct that led to the initial recognition of these revenues; the restatement or revisions of Nortel’s previously announced or filed financial results and resulting negative publicity; the existence of material weaknesses in Nortel’s internal control over financial reporting and the conclusion of Nortel’s management and independent auditor that Nortel’s internal control over financial reporting is ineffective, which could continue to impact Nortel’s ability to report its results of operations and financial condition accurately and in a timely manner; the impact of Nortel’s and NNL’s failure to timely file their financial statements and related periodic reports, including Nortel’s inability to access its shelf registration statement filed with the United States Securities and Exchange Commission (SEC); ongoing SEC reviews, which may result in changes to Nortel’s and NNL’s public filings; the impact of management changes, including the termination for cause of Nortel’s former CEO, CFO and Controller in April 2004; the sufficiency of Nortel’s restructuring activities, including the work plan announced on August 19, 2004 as updated on September 30, 2004 and December 14, 2004, including the potential for higher actual costs to be incurred in connection with restructuring actions compared to the estimated costs of such actions; cautious or reduced spending by Nortel’s customers; increased consolidation among Nortel’s customers and the loss of customers in certain markets; fluctuations in Nortel’s operating results and general industry, economic and market conditions and growth rates; fluctuations in Nortel’s cash flow, level of outstanding debt and current debt ratings; Nortel’s monitoring of the capital markets for opportunities to improve its capital structure and financial flexibility; Nortel’s ability to recruit and retain qualified employees; the use of cash collateral to support Nortel’s normal course business activities; the dependence on Nortel’s subsidiaries for funding; the impact of Nortel’s defined benefit plans and deferred tax assets on results of operations and Nortel’s cash flow; the adverse resolution of class actions, litigation in the ordinary course of business, intellectual property disputes and similar matters; Nortel’s dependence on new product development and its ability to predict market demand for particular products; Nortel’s ability to integrate the operations and technologies of acquired businesses in an effective manner; the impact of rapid technological and market change; the impact of price and product competition; barriers to international growth and global economic conditions, particularly in emerging markets and including interest rate and currency exchange rate fluctuations; the impact of rationalization and consolidation in the telecommunications industry; changes in regulation of the Internet; the impact of the credit risks of Nortel’s customers and the impact of customer financing and commitments; stock market volatility generally and as a result of acceleration of the settlement date of Nortel’s forward purchase contracts; negative developments associated with Nortel’s supply contracts and contract manufacturing agreements, including as a result of using a sole supplier for a key component of certain optical networks solutions; the impact of Nortel’s supply and outsourcing contracts that contain delivery and installation provisions, which, if not met, could result in the payment of substantial penalties or liquidated damages; and the future success of Nortel’s strategic alliances. For additional information with respect to certain of these and other factors, see the most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q filed by Nortel with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
<p>*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.</p>
<p>Use of the terms “partner” and “partnership” does not imply a legal partnership between Nortel and any other party.</p>
<p>For further information:</p>
<p>Guy Lerner
Watterson Marketing Communications
(02) 9437 6122</p>

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