Telecom NZ restructures Australian operations

Telecom NZ restructures Australian operations

Telecom Corporation of New Zealand today announced a restructure of its Australian operations.

The changes will see the consolidation of activities around two customer segment groupings - mass and managed.

The mass customer base incorporates consumer and small business customers while the managed segment includes corporate and medium enterprises. Telecom NZ's CFO Marko Bogoievski will lead the mass market segment while chief IT services officer, Mark Ratcliffe will be responsible for the managed customer business.

These changes mean that the current role of chief executive AAPT is no longer required, and Jon Stretch will be leaving the group at the end of February. Telecom NZ's chief executive Theresa Gattung said the changes will allow it to meet the needs of customers and leverage investments in provisioning, billing, customer care and operational support systems.

Gattung said large business customers are increasingly embracing the convergence of telecommunications and IT services, and this requires a new model to deliver seamless services in complex environments.

"The new structure will mean that all of our managed customers will now be handled by a single team, and this will mean we can provide a better end-to-end service for our trans-Tasman customers" she said.

Gattung commended the progress made within AAPT under Jon Stretch's leadership in very difficult market circumstances.

"Jon has overseen the successful repositioning of the brand and an investment program aimed at building customer self-service capability and back end capability that assists call centres and online provisioning. These projects are on track for delivery in 2006."

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