WestNet proves top dog for service

WestNet proves top dog for service

Western Australian-based ISP, WestNet, has taken the honours as Australia's number one service provider for the second consecutive year.

The award, announced by Australian research organisation, ACNielsen Consult, was based on the results of its annual customer online survey.

According to those findings, 99 per cent of WestNet's broadband customers were satisfied with their Internet service; 59 per cent of these customers were extremely satisfied. Ninety per cent of its dial-up subscribers also said they were satisfied with the level of service provided by WestNet, with 51 per cent claiming to be extremely satisfied.

WestNet managing director, Peter Brown, said it would now look to push into new markets, such as broadband for health and the Higher Bandwidth Incentive Scheme (HiBIS) program, designed to give regional and rural Australians better access to broadband services.

The ISP now has 86,000 subscribers, including 30,000 broadband users.

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