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Voyages Answers Wilderness Challenge with Mitel IP Telephony

  • 30 January, 2006 08:19

<p>Sydney, 30th Jan 2006 - Mitel®, the trusted provider of IP communications solutions, today announced that Voyages has successfully implemented Mitel IP Telephony solutions at several of their resorts in the Red Centre of Australia.</p>
<p>Voyages is an Australian company, providing experience-based holidays in spectacular wilderness locations including, the Red Centre, Queensland’s Outback and the Great Barrier Reef, the Kimberley Region of Western Australia and Tasmania’s Central Highlands. Voyages operate award-winning properties such as Ayers Rock Resort, Longitude 131°, Kings Canyon Resort, Lizard Island, Silky Oaks Lodge, and Cradle Mountain Lodge.</p>
<p>Greg Hucker, General Manager IT&amp;T for Voyages said, “Our spectacular resorts offer a luxurious getaway for guests and the ultimate technology challenge for our IT team, as they are in some of the most remote wilderness locations in Australia. In some cases we operate on National Park land or even on World Heritage sites. Partnering with Mitel, Telstra Business Systems and Ericom, we have answered every challenge to deliver reliable voice services to our resorts.”</p>
<p>Ericom, a Mitel accredited Gold Partner, designed the voice solutions for the Voyages resorts at Kings Canyon and Ayers Rock. Utilising the Mitel 3300 IP Communications Platform (ICP) at each resort, voice and data communications are provided by a combination of Telstra Private IP services, as well as radio and satellite based services. Installation and onsite support services for these remote resorts are provided by Telstra Business Systems.</p>
<p>Greg Hucker continued, “Our Kings Canyon and Ayers Rock Resorts are in the middle of the desert, hours from the nearest city. Providing memorable experiences is critical for our business and we rely on our phone systems to help deliver the highest level of service. Mitel’s IP Telephony solution is rock solid for our resorts.”</p>
<p>Voyages Ayers Rock Resort is the largest tourist resort in Australia, with more than 2500 traditional telephone handsets already in place. The challenge of extending a large existing environment was solved by integrating a Mitel 3300 ICP solution with the existing legacy phone system.</p>
<p>Providing feature level integration, and presenting a single voice system to users, the new Mitel IP Telephony solution allows the latest voice technologies to be inexpensively incorporated at Ayers Rock Resort. Mitel IP Telephony handsets will be progressively deployed for new connections, and as part of ongoing refurbishment programs.</p>
<p>Gwilym Funnell, Mitel Australia Country Manager commented, ““Mitel has over 30 years of experience in developing sophisticated business communications systems., making it easy to migrate to the latest Mitel IP Telephony technologies without throwing out your existing investment.”</p>
<p>Blending into the landscape near the majestic rock formations of a desert oasis, the Voyages Kings Canyon Resort is a three hour road trip from Alice Springs. Bringing IP Telephony to the most remote tourist resort in Australia required meticulous planning and the ability to completely manage the system from head office. A Mitel 3300 ICP system was pre-configured with the expected settings, before installation at the Kings Canyon Resort by Telstra Business Systems.</p>
<p>Greg Hucker concluded, “Mitel’s solution has great automatic reporting, and makes it easy for our team to remotely administer multiple sites. Based on the success of the Mitel 3300 solutions at our Kings Canyon and Ayers Rock Resorts, we now plan to progressively deploy Mitel IP Telephony solutions across our other resorts in Australia.”</p>
<p>About Mitel</p>
<p>Mitel is a market leader for voice, video, and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customized for individual business needs. Mitel solutions extend from intuitive desktop appliances and applications through to Applications and Services Gateways that enable business process integration and enhancement. Customers are provided with innovative ways to leverage their resources and migrate to the benefits of IP communications at their own pace. Mitel is headquartered in Ottawa, Canada, with offices, partners, and resellers worldwide. For more information please visit</p>
<p>About Voyages Resorts and Hotels</p>
<p>Voyages is an Australian travel company, providing experience-based holidays in spectacular wilderness locations including the Red Centre, Tasmania’s Central Highlands, the Kimberley region of Western Australia, Queensland’s Outback and the Great Barrier Reef. Voyages operates award-winning properties such as Longitude 131 °, Ayers Rock Resort, Kings Canyon Resort, El Questro Resort, Bedarra Island, Lizard Island, Silky Oaks and Cradle Mountain Lodge.</p>
<p>For more information visit</p>
<p>About Ericom</p>
<p>Ericom is an Australian systems integration company specialising in best of breed business communication solutions. Based in Sydney, Ericom designs, implements and supports voice, data and mobility solutions. For more information visit</p>
<p>Media contact
Sebastian Rice,
02 9959 1991,,</p>

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