Kaz has claimed its recent $200 million deal with the Australian Department of Defence is the largest win in the company's 18-year history.
Under the five-year contract, the Telstra subsidiary will provide remote support services to 90,000 desktops across 325 Defence sites in Australia. These will include 24x7 support of restricted and secret IP-based wide area networks, ICT management across central office functions, the introduction of ITIL processes and assistance with enhanced support during peak periods.
These services had previously been provided in-house by internal staff and contractors, Kaz media and public relations manager, Dawn Willis, said.
Defence has the option of extending the contract for a further 10 years in two-year intervals. Kaz is planning to hire an additional 200 people to service the Defence requirements. It had maintained a relationship with Defence since its inception in 1988, Willis said. Previous contracts ranged from the Joint Intelligence and Air Command Support Systems, through to Fleet information system support and training services.
According to a Department of Defence statement, Kaz was chosen because it had the necessary capabilities and track record to assure reliable and cost-effective delivery of critical management services.
Kaz was one of 14 companies short-listed for the contract. However, Willis said Optus was the only other external respondent to the March 2004 tender. The Defence contract came into effect on November 11.