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Interwoven Introduces Records Manager 5.0 for Professional Services Firms, Delivering the First Solution for End-to-End RM within an Engagement/Matter-Centric Environment

  • 24 November, 2005 12:02

<p>Interwoven Again Leads the Industry with Unified RM System for the Integrated Management of Paper, Documents, and E-Mails, Enabling Seamless Firm-Wide Content Compliance</p>
<p>Sydney, Australia, November 24, 2005 – Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions, today introduced to Australian and New Zealand users the new Interwoven Records Manager (IRM) 5.0 product, enabling professional services firms to achieve enterprise content compliance and effective risk management through a unified information management platform incorporating both paper and electronic records. Interwoven IRM 5.0 offers the most complete and scalable approach to records management through the seamless integration with Interwoven’s industry-leading WorkSite 8 collaborative document management system, positioning the company as the only ECM solutions provider to enable the unified management of records, documents, and e-mails within a true engagement/matter-centric collaboration environment.</p>
<p>Traditionally a back-room organisational function, records management is increasingly moving to the front office due to the explosion in electronic content and emerging regulations that apply the same compliance requirements to electronic content that were previously applied only to paper. Further, the proliferation of content across multiple electronic systems, combined with the continued presence of paper records, is causing firms to forge a new compliance model to comply with potential and costly information discovery requests. As a result, professional services firms are in greater need of extensive and complete records management solutions that integrate tightly with a variety of information systems, accelerate user adoption, and closely map to common business processes. In fact, according to Forrester Research, records management is one of the fastest growing areas of ECM, experiencing a 200 percent increase in license revenue sales from 2004 to 2005.*</p>
<p>Interwoven is enabling professional services firms to address emerging information and risk management challenges with IRM 5.0 by providing customers with a true end-to-end approach to records management that has previously been unavailable. Addressing common end user roadblocks, Interwoven IRM 5.0, together with Interwoven WorkSite 8’s unique engagement/matter centric design, extends the capabilities of records management to the desktops of individual users, without introducing new hurdles that require end users to have records management knowledge or to follow radically different business processes that compromise productivity for compliance. This model eases many of the new challenges facing firms as they strive to achieve greater information capture—including physical, electronic and e-mail records—and ensure that records management policies are embraced at all levels across the organisation.</p>
<p>Furthermore, coupled with the Interwoven WorkSite 8 collaborative document management system, Interwoven IRM 5.0 brings a new level of e-mail policy compliance to the desktop by enabling e-mails to be filed in context with important business matters. This model frees users from the daily burdens of records management while bringing centralised compliance control to the desktop. As a result, end users can focus on their daily tasks, while still enabling the organisation’s records management staff and CIO to enforce firm-wide compliance policies.</p>
<p>“The explosion of content, rise in litigation, and changing regulatory environment are making it critical for firms to think holistically about managing all records—paper, electronic, and e-mail,” said Jeffrey Schwarz, IT partner, McDermott Will &amp; Emery LLP. “Interwoven Records Manager 5.0 will provide a single scalable system to help us meet our current and future needs for managing all records across our 15 offices.”</p>
<p>Already, over 1,500 organisations rely on Interwoven WorkSite 8 for industry-leading document management, e-mail management, and collaboration. Unlike other document management systems on the market, Interwoven WorkSite 8 offers a unique, engagement/matter-centric collaboration approach which, for the first time, enables professional services practitioners to manage client and matter-related content in the electronic world the way they have done for more than 100 years in the physical world. This model creates the true electronic equivalent of a client engagement or matter file by consolidating documents, records, e-mails, billing, contacts, and all other relevant content for any given client or matter in a single integrated file that is accessible both internally and externally across departments and locations. As a result, the combination of Interwoven WorkSite 8 and IRM 5.0 provides firms with a powerful solution to address their most complex records management needs.</p>
<p>“In today’s business environment, professional services firms are increasingly looking for a more effective way to manage records, as the previous disjointed approach continues to break under the pressures of rising content volumes and new content types,” said Neil Araujo, vice president, professional services and compliance solutions, Interwoven, speaking at the ANZ launch. “Firms today need one complete system to address their full spectrum of records management challenges, and Interwoven is enabling them to achieve this goal with the introduction of Interwoven Records Manager 5.0. As we continue to extend our records management offerings in the coming months, we look forward to helping not only professional services customers achieve records management success, but enterprises across all types of industries.”</p>
<p>Key features of Interwoven IRM 5.0 include:</p>
<p>• Strong Document Management Integration—An integration model for Interwoven WorkSite 8 enables firms to seamlessly classify, declare, and manage e-mail, paper, and electronic records in the context of their document management system. Complete WorkSite integration also enables users to access records via the Web, Microsoft Outlook, or the desktop.</p>
<p>• Flexible, Consistent &amp; Centrally-Managed Retention Policy—Retention policy is applied and enforced across physical, electronic and e-mail records, enabling users to declare records at any level of a project hierarchy including single document, folder, matter, or client. A central interface also enables users to create and manage the retention policy, specify trigger events, retention periods, and disposition rules. This redesign enables the incorporation of multiple events, definable event types, and integration with custom data, providing the flexibility for the retention policy to be provided as an enterprise service that can be applied across repositories.</p>
<p>• Productivity-Oriented Console for Records Managers, File Clerks, and Risk Management Officers—A newly designed user interface enables centralised control over enterprise compliance policies enforced by the system including ethical walls, retention policy, standards, security policies, and circulation. The interface can also be individualised to each user’s unique role within the organisation, with centralised group-based control of privileges and data access.</p>
<p>• Scalable, Multi-Tier Service-Oriented Architecture (SOA)—Unlike other records management offerings, Interwoven IRM 5.0 is uniquely built on a highly-scalable service-oriented architecture to meet the functional needs of small and large firms as well as distributed organisations.</p>
<p>• Policy-Based, Server-Managed Ethical Walls—Ethical walls have been redesigned around a policy-based system that is integrated with security policies and completely server-based.</p>
<p>Interwoven IRM 5.0 will be available from today.</p>
<p>For more information on Interwoven IRM 5.0, please go to</p>
<p>*Forrester Research, “ECM Growth Outpaces The Overall Software Market,” July 2005</p>
<p>About Interwoven</p>
<p>Interwoven, Inc., provider of Enterprise Content Management solutions for business, enables organisations to unify people, content and processes to minimise business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industry-specific solutions which reduce business process cycle time from initial collaboration through design, production, sales, marketing, legal review, IT and service. Interwoven leads the industry with a service-oriented architecture today and easy-to-use, best-in-class components and solutions. Today, over 3,300 enterprises, law firms and professional services organisations worldwide are Interwoven customers including BT, Ford, Freshfields Bruckhaus Deringer, General Motors, Jones Day, Motorola and Yamaha. Interwoven is headquartered in Sunnyvale, California with offices around the world. For more information visit</p>
<p>Media Contacts:</p>
<p>Rob Stirling
Markom Marketing
+61 2 9977 8922</p>
<p>Chris Lynch
+61 2 9922 9700</p>

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