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Genesys wins Supplier of the Year Award 2005 by International Customer Service Professionals

  • 24 November, 2005 15:18

<p>Genesys reinforces its leadership in contact centre technology market</p>
<p>SYDNEY – Thursday 24 November 2005 – Genesys, an Alcatel company (NYSE: ALA, Paris: CGEP), has been awarded the accolade of “Supplier of the Year” by the International Customer Service Professionals (ICSP).</p>
<p>The award category was open to nominations from Australia and New Zealand from all industry sectors.</p>
<p>Genesys was selected for the accolade based on a range of international best practice measurements. This includes quality of customer outcomes, the strength of customer relationships, customer support process, implementation process, methodology and documentation, sales and financial performance, as well as overall customer satisfaction.</p>
<p>Jason Stirling, Managing Director, Genesys Australia and New Zealand, said, “Our customers’ customers make over 10 million calls a day so Genesys is proud to be recognised that its innovation and commitment makes a difference to customer service and the service industry. This is a fantastic industry wide award that we are extremely pleased to win.”</p>
<p>Tricia Olsen, CEO and founder ICSP, said, “Customer Service is often thought of as a retail specialty, but Genesys has proven that being world class leaders in the field of supplying and delivering customer service is not only possible, but essential for contact centres.”</p>
<p>The ICSP Awards were established to improve the standards of Australian &amp; New Zealand best practice in customer service and to increase service standards in line with best practice globally. The award was judged against international best practice in customer service.</p>
<p>About Genesys Telecommunications Laboratories, Inc.</p>
<p>Genesys, an Alcatel company, is 100 percent focused on software for contact centres. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at</p>
<p>About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks; applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion and 56,000 employees in 2004, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet:</p>
<p>Media Contact:</p>
<p>Vanessa Jenkins or Emily Baxter
Howorth Communications
+61 2 8281 3810</p>

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