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ATM incident management with PROGNOSIS

  • 21 October, 2005 14:45

<p>Integrated Research (ASX:IRI), developers of PROGNOSIS performance monitoring software solutions, today announced a new product with the release of PROGNOSIS ATM Incident Manager, designed to optimise the availability of automated teller machines (ATMs) and simplify problem management.</p>
<p>“It costs banks around US$14,500* in lost revenue for every hour an ATM is offline, so a responsive and reliable incident management system that minimises downtime is essential,” said Andrew Moran, Integrated Research’s banking and finance product manager. “We’ve created a solution that constantly monitors ATMs and automatically generates real-time alerts to service personnel.”</p>
<p>PROGNOSIS ATM Incident Manager includes automated two-way email communication with service personnel, which allows most ATM incidents to be dealt with remotely behind the scenes. ATM operators need only be involved when exceptional conditions occur. For example, when service teams fail to arrive at an ATM within the agreed response time. In this type of scenario, PROGNOSIS ATM Incident Manager would escalate the incident to operations personnel, advising of the service level breach.</p>
<p>PROGNOSIS ATM Incident Manager is the latest member of the proven PROGNOSIS suite of ATM/POS monitoring and management tools. This follows from the recent release of PROGNOSIS Transaction Surveillance. When used together, operators can immediately access recent transaction history for each ATM, allowing cross correlation when determining if a maintenance team needs to be sent to inspect the operation of the ATM.</p>
<p>“The PROGNOSIS architecture was the ideal platform for developing an ATM management system,” added Moran. “The real-time data collection and reliability aspects of PROGNOSIS are essential for managing business-critical ATM environments”.</p>
<p>“We’ve included functionality that delivers significant benefits to organisations trying to manage thousands of ATMs, including service level monitoring and reporting, automation, email communications and exception alerting.”</p>
<p>PROGNOSIS ATM Incident Manager delivers rapid time to value, enabling organizations to improve ATM availability, better track and enforce service level agreements, and improve the working relationship between ATM network owners and third-party service providers.</p>
<p>Moran concludes, “When you consider PROGNOSIS ATM Incident Manager pays for itself by preventing just one hour’s downtime per ATM, you can see major return on investment.”</p>
<p>- Ends -</p>
<p>About PROGNOSIS and Integrated Research
Integrated Research - the people behind PROGNOSIS - is a publicly listed company with a 17-year heritage of providing precise performance monitoring solutions for business-critical computing and IP telephony networks.
The company services customers in more than 50 countries through direct sales offices in the USA, Europe and Australia, and via a global channel-driven distribution network. Customers include the world’s largest bank, telecommunications company, stock exchange, computer hardware manufacturer and internet service provider.</p>
<p>Media Contact:</p>
<p>Amanda Scott-Kiddie
Kinetics Pty Ltd
+61 2 9976 6611</p>
<p>*Source: Enabling Technologies Group</p>

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