Sato Technology's main warehouse in Victoria has been gutted by fire. Damages are estimated at $3 million. The blaze occurred at about 11.30am on August 14.
The distributor's product manager, Lou Yuhang Liu, said the 2500sqm building in Clarice Road, Box Hill South, was completely destroyed.
"We lost everything - the paperwork, holding orders and stock," he said.
Liu said all goods at the burnt out premises had been insured. It was unoccupied at the time and there were no injuries reported.
Victorian police senior constable, Michael Henry, said the arson squad had yet to determine the cause of the blaze because the building was still too dangerous to enter. In the meantime, Sato has established a temporary warehouse and office in Dandenong, Victoria, to cover its state business.
Its existing phone numbers had been transferred to the new location, Liu said. Although it was providing some stock to customers, he forecast delivery hold-ups of several weeks on bulky items such as monitors and cases.
Resellers should be able to access smaller hardware, such as video cards and memory, within days, he said.
Sato's branches in NSW, Tasmania, Queensland, WA and SA would continue to operate normally, Liu said.