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Mitel Contact Center Solution Receives Top Marks for Customer Service from TMC Labs

  • 13 September, 2005 10:25

<p>Sydney, 13th September 2005 – Reaffirming its 30 year tradition as an industry innovator, Mitel® today announced it has been awarded the prestigious Technology Marketing Corporation™ (TMC) 2005 Innovation Award for the Mitel Contact Center Solution.</p>
<p>Gwilym Funnell, Mitel Australia Country Manager commented, “Mitel’s contact centre solutions make it easier for any business to deliver top-notch customer service to their clients. By combining IP Telephony with simple to use software, agents can work from home via a broadband Internet connection. This flexibility allows a business to deliver better services without needing to invest in a dedicated centralised contact centre.”</p>
<p>TMC Labs Innovation Awards are bestowed based on the quality and uniqueness of a particular product or service in the field of customer interaction solutions. The panel of judges evaluates products that demonstrate leadership by providing users with innovative features and functionality, continuing to improve the customer experience, and delivering a clear return on investment back to the organization.</p>
<p>"The Innovation Awards recognize the most unique and the most innovative products and services in the CRM or call/contact center industries,” said Tom Keating, CTO and Editorial Director at TMC. “Mitel has continued to demonstrate its commitment to develop innovative contact center technology that differentiates the company from its competitors in the VoIP space.”</p>
<p>Mitel’s Contact Center Solution is the first of many Mitel solutions to integrate into Microsoft’s Live Communications Server (LCS). It combines robust communications platforms, automatic call distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and enabling advanced multimedia customer transactions.</p>
<p>“For many years Mitel has been perceived as an innovator and this continues to be the case with the recognition provided by the 2005 TMC Innovation Awards,” said Paul Butcher, President and COO, Mitel. “Our significant investment in R&amp;D and in developing best-of-breed partnerships ensures that our portfolio of IP Communications solutions matches the current and future needs of our customers.”</p>
<p>About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference &amp; EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its newly redesigned Web site at www.tmcnet.com.</p>
<p>About Mitel
Mitel is a market leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customized for individual business needs. Mitel solutions extend from intuitive desktop appliances and applications through to Applications and Services Gateways that enable business process integration and enhancement. Customers are provided with innovative ways to leverage their resources and migrate to the benefits of IP communications at their own pace. Mitel is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information please visit www.mitel.com.</p>
<p>Media Contact</p>
<p>Sebastian Rice
Silverspan
seb@silverspan.com
02 9959 1991</p>

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