Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

Mercury BTO Software Receives Certification for ITIL Support

  • 12 August, 2005 08:12

<p>Today, Mercury Interactive Corporation (NASDAQ: MERQ), the global leader in business technology optimization (BTO) software, announced that Mercury BTO offerings have completed Pink Elephant's PinkVerifyTM certification process, receiving the Service Support Enhanced certification. This certification is awarded by Pink Elephant, a leading global IT management best practices company. It is a verification of Information Technology Infrastructure Library (ITIL®) compatibility and represents the highest level of IT Service Management (ITSM) product certification.</p>
<p>Pink Elephant provides assessments for up to seven ITIL processes - incident, problem, change, configuration, service level, release and availability management. Mercury IT Governance CenterTM 6.0 and Mercury Business Availability CenterTM 5.1 met the requirements for all seven processes and received the Service Support Enhanced verification.</p>
<p>"As companies seek to align IT with the business, the need to follow ITIL best practices is increasingly important," says David Ratcliffe, President and CEO of Pink Elephant. "We recognize Mercury's commitment to help customers achieve continuous process improvements, align IT with the business, and optimize application quality across the lifecycle. We are proud to add Mercury to the growing list of PinkVerify certified providers."</p>
<p>"Companies are using Mercury BTO offerings to help establish a common model for ITIL-compatible service management," said Christopher Lochhead, chief marketing officer at Mercury. "Mercury is committed to helping our customers address their toughest challenges in incident and problem management, change and configuration management, and service level and availability management."</p>
<p>About Pink Elephant</p>
<p>Pink Elephant is a leading IT service management conference, education and consulting provider. A global organization, Pink Elephant works with an extensive array of public and private sector clients to help improve the quality of IT services through the application of established best practices, including ITIL. For more information, please visit</p>
<p>Mercury IT Governance Leadership</p>
<p>Mercury is one of the fastest growing vendors in the IT Governance market. Mercury is positioned in the leaders quadrant in Gartner Inc.'s "Magic Quadrant for IT Project and Portfolio Management, 2005."1 Mercury also received the highest possible ranking and was named the market leader in the AMR Research IT Portfolio Management Report: "IT Portfolio Management Software: Clear Benefits, Converging Marketplace," June 2004.</p>
<p>Many companies in the Forbes Global 2000 have chosen Mercury IT Governance products including: 4 of the top 6 companies; 7 of the top 10 technology, hardware, and equipment companies; 5 of the top 7 consumer durables companies; 5 of the top 8 healthcare, equipment, and services companies; 3 of the top 5 aerospace and defense companies; 3 of the top 5 banks; and 4 of the top 7 business services and supplies companies.</p>
<p>Mercury Application Management</p>
<p>Mercury is one of the fastest growing application management companies in the business technology optimization market. Mercury Application Management offerings help optimize the business availability and performance of mission-critical applications. Mercury Business Availability Center offerings and Mercury Managed ServicesTM help customers take a lifecycle approach to ensuring application performance.</p>
<p>About Mercury</p>
<p>Mercury Interactive Corporation (NASDAQ: MERQ), the global leader in business technology optimization (BTO) software, is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the fastest growing enterprise software companies today. Mercury provides software and services for IT Governance, Application Delivery, and Application Management. Customers worldwide rely on Mercury offerings to govern the priorities, processes and people of IT and test and manage the quality and performance of business-critical applications. Mercury BTO offerings are complemented by technologies and services from global business partners. For more information, please visit</p>
<p>The Magic Quadrant is copyrighted June 22, 2005 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. For more information on the Gartner "Magic Quadrant for IT Project and Portfolio Management, 2005" please visit</p>
<p>The Forbes Global 2000 is a comprehensive list of the world's biggest and most powerful companies, as measured by a composite ranking for sales, profits, assets, and market value. Forbes Global 2000 data was posted on as of March 22, 2005.</p>

Most Popular