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Axios takes credit for French bank software

  • 27 July, 2005 10:44

<p>Global Help Desk and IT Service Management software specialist Axios Systems (www.axiossystems.com) has made further inroads into the European financial sector by securing a contract with part of Credit Agricole’s regional network in France.</p>
<p>Axios’ assyst solution, already used by a number of financial institutions around the world, has been installed on the IT Service Desk of Credit Agricole’s regional bank in Charente-Maritime Deux Sevres to handle incidents and responses.</p>
<p>The bank is also using assyst’s knowledge base which supports the configuration management database, and the companion solution assystWeb to allow staff to check progress over the Internet on incidents they have reported to the Desk.</p>
<p>The regional bank, which serves almost 500,000 customers for the two departments Charente-Maritime and Deux Sevres, is part of Credit Agricole S.A. which reported pre-tax ordinary income of €7.663 billions for the financial year 2004.</p>
<p>“I was impressed with the assyst tool’s ergonomics and how simple it is to operate - two factors which are very important for its effective use by a support team,” commented Help Desk Manager Patrick Relaix who said Axios’ competitors had offered excessive solutions.</p>
<p>He said Axios and Bull had worked extremely well together. “The professional approach of each of these organizations contributed to the success of the project which was completed on time and on budget. They were fiercely determined to make this work,” he went on. “We can now carry out faster research on past problems and our diagnosis of incidents is more accurate. Automatic tracking of events and actions has allowed us to achieve significant time savings.”</p>
<p>Francis Ronez, Vice-President of Axios Systems for France, said the latest business win was significant because it had clearly demonstrated the capabilities of the company and assyst in one of Europe’s leading banking groups. “It is also gratifying to note the compliments we have received on our post-sales activities as well as the benefits which the bank says it has already received from the assyst solution itself,” he said.</p>
<p>About Axios Systems</p>
<p>Axios Systems (www.axiossystems.com) is a leading provider of Best Practice-based consolidated IT Service Management software solutions. Axios’ customer-centric approach combined with its leading integrated technology framework ensures customers worldwide can align their service and support organizations with the overall goals of the business.</p>
<p>Benefiting from over 17 years of product development and investment around Best Practice principles, Axios’ core solution, assyst, intuitively steers users through the IT Infrastructure Library (ITIL) processes. Axios Systems’ commitment to Best Practice is further demonstrated through being first to achieve BS 15000 certification – the world’s first formal standard for IT Service Management.</p>
<p>Axios Systems is headquartered in the UK with offices across the Americas, Europe and Asia-Pacific.</p>

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