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New Origin MD lauds customer focus

New Origin MD lauds customer focus

In an effort to expand its presence in Australia, the local arm of global IT services organisation Origin last week appointed John Gallagher as its new managing director.

Gallagher replaces Brian Baldie at the top of the Origin pecking order, a move the organisation hopes will continue its drive into ERP services.

Speaking to ARN last week, Gallagher said he had a "fairly good" base from which to work from, adding that Origin would be "very selective" in its targeting of customers.

"We will not be all things to all people," Gallagher said. "However, I intend to foster a high degree of customer intimacy within Origin in an effort to bring us closer to our key clients."

Gallagher also revealed that Origin had already targeted a handful of potential customers that it could "cultivate" relationships with, while technology partnerships and acquisition opportunities are firmly within range.

"Much of IT today is commodities, so you have to look at ways to differentiate your organisation from your competitors. We have our eye on the e-commerce market for some possible acquisitions," Gallagher hinted.

Gallagher also predicted that Origin would extend its ERP services capabilities past its immediate customer base to include their customers' partners. "ERP has made a tremendous impact on the SME market, but so far it seems no one has attempted to incorporate a wider customer base," he claimed.


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