Datacom Systems has won a three-year services contract with Medibank Private to manage the health provider's mid-range systems. The multi-million dollar deal involves consolidating equipment from five sites into Datacom's recently acquired Melbourne data centre.
The GlobalCentre facility that it acquired in September will house Medibank's 150 mid-range DB2, Wintel and Unix servers.
The outsourced service required nine dedicated staff for operational and helpdesk support with a high level of system uptime stipulated through aggressive service level agreements (SLAs), Datacom CEO, Michael Browne, said.
He described the win as one of the company's biggest outsourced deals and said Medibank was a high profile client to have. The win also vindicated the company's GlobalCentre investment and gave it a strong presence in the Victorian market, Browne said.
Medibank awarded the contract as a result of an IT review that came at the end of its five-year agreement with IBM Global Services.
It now uses several providers - a closed tender process resulted in Getronics being awarded the desktop contract; Telstra managing its network services; and IBM retaining mainframe work in addition to Datacom.
Selective outsourcing allowed a better fit to business needs, Browne said, rather than the one-size-fits-all approach of recent years.
Prospects for the rest of the year were very good, he said, as IT spend reflected growing business requirements. The company was finalising one of the biggest A/NZ outsourcing deals and was also about to sign a Victorian deal involving a global manufacturer, Browne said.