Why successful managed service providers (MSPs) rarely see their customers (and why that’s not a bad thing)
Traditionally, in-person contact can be the deciding factor when establishing a business relationship with a new customer.
<p>Sydney, 13 August 2004 - McAfee, Inc. has announced an extension of its support services in Australia and New Zealand through McAfee PrimeSupport to further enhance its award-winning customer support offerings, including live 24-hour telephone support to all McAfee customers around the world. McAfee has also introduced a new "follow the sun" initiative to provide global access and immediate availability to customers requiring live technical support for urgent problems during business and off-prime hours around the world.</p>
<p>The McAfee PrimeSupport program is designed to maximise customers’ investment in McAfee system and network security solutions. With around-the-clock access to live technical telephone support, McAfee provides access to experienced and highly skilled PrimeSupport Priority staff both during and after business hours for emergency product assistance when customer's critical operations are affected.</p>
<p>McAfee, Inc. offers tiered PrimeSupport services to customers, allowing them to choose from one of several offerings that best meet their business security requirements. For both software and hardware customers, benefits include limitless access to the award-winning online PrimeSupport ServicePortal, unlimited email support, 24/7 telephone support, assigned enterprise account managers, proactive support, response charters, and installation services.</p>
<p>About McAfee, Inc.
With headquarters in Santa Clara, Calif., McAfee, Inc. creates best-of-breed computer security solutions that prevent intrusions on networks and protect computer systems from the next generation of blended attacks and threats. McAfee's customers span large enterprises, governments, small and medium sized businesses, and consumers.</p>
<p>For more information, McAfee, Inc. can be reached at +61 2 9761 4200 or on the Internet at http://www.mcafee.com/.</p>
<p>NOTE: McAfee is either a registered trademark or trademark of McAfee, Inc. and/or its affiliates in the United States and/or other countries. Red in connection with security is distinctive of McAfee. All other registered and unregistered trademarks herein are the sole property of their respective owners.</p>