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FAA win sends Axios flying higher in America

  • 14 February, 2005 11:00

<p>Axios Systems (, the international software firm, has hit new heights in the USA by winning a contract from the Federal Aviation Administration (FAA) to provide a centralized IT Service Management solution.
The FAA is installing Axios’ assyst product on Help Desks in Oklahoma City supporting Desktop Office Automation, Mainframe Host (ICE-MAN), the Office of Information Technology's (AMI's) Systems Management Facility (SMF), and the Department of Transportation’s (DOT) financial accounting package.</p>
<p>The software provides both client and web-based functionality including pagers, PDAs and Blackberries.</p>
<p>Specific capabilities for the FAA are Service Desk, Incident Management, Problem Management, Asset and Configuration Management, Change Management, Service Level Management and metrics, Availability Management, Release Management, Service Continuity Management, Capacity Management, Financial Management and Knowledge tools</p>
<p>Axios Systems’ software will replace three limited capability help desk software packages currently used by AMI's Customer Support Center (CSC). The CSC, which operates 24 hours a day and 365 days a year, supports over 25,000 DOT and FAA users worldwide. The assyst solution will also support the FAA's one-desktop-support consolidation initiative.</p>
<p>Ailsa Symeonides, Sales and Marketing Director of Axios Systems, commented: “This significant new business is further proof that we have really taken off in North America. We are proud to be playing a part in continuing efforts to improve systems supporting the efficiency and safety of civil aviation in the US and are delighted to have the FAA on board our fast growing client list.”</p>
<p>Axios Systems opened an office in the United States in 2001 and now runs its North American operations from Herndon, Virginia. The company also has offices in the UK, Australia, France, Germany, Belgium, the Netherlands, Cyprus, and Canada.</p>
<p>About the FAA</p>
<p>The Federal Aviation Administration (FAA), part of the Department of Transportation, is responsible for the safety of civil aviation in the United States of America.</p>
<p>Its major roles include:</p>
<p>- regulating civil aviation to promote safety</p>
<p>- encouraging and developing civil aeronautics, including new aviation technology</p>
<p>- developing and operating a system of air traffic control and navigation for both civil and military aircraft</p>
<p>- researching and developing the National Airspace System and civil aeronautics</p>
<p>- developing and carrying out programs to control aircraft noise and other environmental effects of civil aviation and regulating U.S. commercial space transportation.</p>
<p>About Axios Systems</p>
<p>Axios Systems ( is a leading provider of Best Practice-based consolidated IT Service Management software solutions. Axios’ customer-centric approach combined with its leading integrated technology framework ensures customers worldwide can align their service and support organizations with the overall goals of the business.</p>
<p>Benefiting from over 17 years of product development and investment around Best Practice principles, Axios’ core solution, assyst, intuitively steers users through the IT Infrastructure Library (ITIL) processes. Axios Systems’ commitment to Best Practice is further demonstrated through being first to achieve BS15000 certification – the world’s first formal standard for IT Service Management.</p>
<p>Axios Systems is headquartered in the UK with offices across the Americas, Europe and Asia-Pacific.</p>

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