Alcatel launches unified communications

Alcatel launches unified communications


Alcatel's premium partners are starting to implement the telco's new unified communications suite.

The OmniTouch platform provides IP-based tools that interact together so users can tailor, control and manage phone calls, messages, personal information and directories.

Alcatel hopes the system will encourage firms to switch to IP-based telephony.

The premium partners or integrators selling OmniTouch are BTAS, Nexon, Tyco, Lanlink, VoIP and Integ Communications, which have all just completed Alcatel sales training for the platform.

Being server-based means employees can access information and business tools using any device - regardless of their location, an Alcatel spokesperson said.

For example, an employee stuck in traffic can look at his or her emails and voicemails on a mobile phone by using text-to-speech translation and speech recognition.

OmniTouch works using web browsers, mobile phones, wireless PDA, Outlook, Lotus Notes, Outlook Web Access, iNotes or any kind of phone for voice access.

Open standard internet technologies such as XML allow multimedia mailbox, text-to-speech capabilities and call-routing services.

Integ national solutions architects manager, Ben Guss, said his company was deploying a system for a large Victorian manufacturer.

He said medium-to-large enterprises, plus government departments, would be the most common users.

Guss said Omnitouch was not just about unified messaging but also mobility in telephony and managing your personal routing.

A medium-sized business might spend $20,000 to $100,000 installing the system, based largely on licensing costs, he said.

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