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The State of Texas Department of Information Resources Invests in Cisco Info Center for Realtime Business and Service Assurance

  • 24 August, 2004 13:00

<p>GenerationE Technologies Rolls Out Enterprise-Class Suite
for End-to-End Fault and Service-level Management</p>
<p>SYDNEY, Australia, 24 August, 2004 – Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, and generationE Technologies, a premier provider of integrated network and systems management solutions, announced that the State of Texas Department of Information Resources (DIR) has deployed Cisco® Info Center to provide integrated, proactive and centralised management of its enterprise network.</p>
<p>Based on an OEM arrangement and the Netcool® technology from Micromuse, Cisco Info Center solutions provide organisations with a single interface with which to access and manage data and critical business applications in realtime. Cisco Info Center software is an ultra-scalable solution that collects and processes thousands of events from numerous different sources, including all major network systems and security devices, making it an ideal management choice for large organisations such as the State of Texas Department of Information Resources.</p>
<p>“To effectively serve our customer needs and ensure that we maximise our uptime, we selected the Cisco Info Center enterprise-class solution to help us consolidate management of the various network elements and systems we have in place, and provide service-based views of the entire network,” said Brian Kelly, Assistant Director of Telecommunications for the State of Texas Department of Information Resources.</p>
<p>The DIR selected the Cisco Info Center solution for its breadth of coverage, ease of use, high scalability, performance and ability to integrate quickly and easily with its already existing Cisco-centric network environment. The Cisco Info Center solution is providing a technology management ‘umbrella’ that will ultimately enable the DIR to phase out other fragmented management tools from their IT environment.</p>
<p>The DIR sets IT standards and guidelines for the State of Texas and encourages the efficient use and management of information resources. Among a variety of other responsibilities they also assist State agencies and other governmental entities in achieving their objectives by providing the most cost-effective use of information resources and availability of network services. The DIR’s network provides interagency IP communications and supports all State agencies with Internet access statewide. The DIR also provides similar services to numerous cities, counties, education and university systems within the State of Texas, supporting tens of thousands of users.</p>
<p>generationE implemented the Cisco Info Center solution to provide realtime fault monitoring of its entire network infrastructure, as well as to help assure the availability and reliability of network-based customer services. In addition, the DIR plans to implement other Netcool-based solutions including System Service Monitors™, a suite of software monitors, to proactively test the availability and response times of host systems and their applications, and the Webtop™ application to deliver collected and normalised data in a meaningful and intuitive format.</p>
<p>“We are pleased that State of Texas DIR has selected generationE Technologies to help them meet the challenges of providing high-availability services in a cost-effective manner,” commented Casey Kindiger, CEO of generationE Technologies.</p>
<p>About Micromuse</p>
<p>Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool® software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable &amp; Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
<p>About the State of Texas Department of Information Resources</p>
<p>Effective planning and management are key to judicious use of taxpayer funds by state government for information technology initiatives. The DIR is responsible for ensuring that state agencies and universities are informed of technology trends, including methods for securing information assets, that service needs are accurately identified, that state agencies work together to create interoperable systems, that the state’s electronic government portal (TexasOnline) performs flawlessly, that statewide telecommunication operations are reliable and efficient, and that the Legislature stays informed on technology issues.</p>
<p>About generationE Technologies</p>
<p>generationE Technologies is a product and service provider for both growing and mature IT organisations. Their practice disciplines span IT Service Management and Network &amp; Systems Management, offering robust and scaleable solutions including Network Management, Security Management, Change Management, Help Desk Implementation and Service Level Management. Partnered with software leaders in the IT Operations space, generationE provides integration services for “best-of-class” technology solutions that include implementation, training and support services for these products.</p>
<p>Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners.</p>
<p>Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements we make are based on current expectations, and are subject to a number of risks and uncertainties. Actual results could differ materially.</p>
<p>Factors that could cause actual future results to differ materially from the forward-looking statements include: fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); risks associated with the expansion of the Company's distribution channels; risk of new product introductions and customer acceptance of new products; rapid technological change which characterises the Company's markets; risks associated with competition; risks associated with international sales; and the ability of the Company to compete successfully in the future; as well as risks relating to pending litigation, the completed restatement of certain of our financial statements, and other matters appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and Form 10-K filed with the SEC and available on the Company's website. The Company disclaims any obligation or intention to update or revise any forward-looking statements.</p>

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