Technicians invited to become PC Masters

Technicians invited to become PC Masters


IT services franchise, PC Masters, is looking for computer technicians to join its fledgling fleet.

It currently has eight vans on the road — six in NSW and two in WA — but general manager, John Burns, has big ideas and hopes to have 500 operational across Australia within the next three years.

Burns has already signed an agreement with national accessories distributor, Anyware, and hopes to form a similar relationship with a broad-based wholesaler like Tech Pacific or Synnex. He claimed he was currently in discussion with several possible players.

“It’s usually impossible for com­puter technicians to get credit facilities early in their career,” Burns said.

“We want to give our operators that facility and allows them to buy products from one central ordering location. We want to sign similar agreements with other major technology providers.”

Mainly targeting small business customers, PC Masters offers a range of onsite services including com­puter repair and maintenance, training, network design and implementation, data recovery and software install­ations. The business model will see franchisees charge a $99-per-hour call-out fee and earn about 70 per cent of their money through services. The remainder will come from the sale of hardware and consumables like hard drives, cables and blank discs.

In return, the franchisee gives 21 per cent back to PC Masters to cover ongoing expenses like training and a 24 x 7 call centre based in Nowra, NSW.

Each franchisee signs up to cover a particular geographical location. To date, operators have been appointed in the Sydney suburbs of Campbelltown, Parramatta and Bankstown as well as Wollongong City, Shell Harbour City and the Southern Highlands. In WA, Burns claimed the two vans currently operational had only been on the road for four months but were already generating a combined revenue of $23,000 per month.

A master franchisor has been appointed in WA, Burns said, and technicians were being considered for similar roles in Queensland and NZ. Vacancies still existed for comparable roles in NSW, Victoria and SA.

Burns — who said he spent two years developing and testing the model before launching in January — got the idea from a business associate, Kelly Ritchie.

The latter owns a company called Franchise Control Systems, and has built a business called Hosemasters that operates a fleet of 50 vans offering onsite maintenance services for high-pressure industrial hoses across Australia. Before retiring two years ago, Burns was a railway station­master at Albion Park, NSW.

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