Getronics has extended its outsourcing relationship with UNiTAB, signing a new IT maintenance and support contract worth $34 million over five years.
Previously, Getronics had an informal working relationship with UNiTAB for about 7 years providing ad hoc services as needed by UNiTAB’s for its poker based gaming machines.
By formalising the existing relationship, Getronics said that it could use its experience in monitoring systems, technology refresh, Installations, Moves, Adds and Changes (IMAC) and onsite maintenance to UNiTAB’s benefit.
By outsourcing, Getronics claims UNiTAB can exploit its business imperative to reduce downtime and resulting lost revenue from out of order gaming machines.
In devising a new operating model for UNiTAB, national sales manager for Gentronics, Jon Marks, emphasised Getronics use of Prince2 project management methodology.
“It’s a very well know methodology used in Europe to plan and manage changes," he said. "It also allows us to use ITEL, the IT Infrastructure Library to assist in planning.”
With strict service level controls put in place, Getronics expect to make service calls to UNiTAB customers within two hours of a fault being reported and have 80 per cent of gaming machines fixed on the first visit.
Whilst UNiTAB operates exclusively in Queensland, Marks said that with UNiTAB’s relationship with TAB in NSW and TABCorp in Victoria, its contract with UNiTAB might well lead to future growth opportunities for Getronics.