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Global Contact Centre Benchmarking Report 2004 is Now Open to Participants

  • 08 April, 2004 16:03

<p>Dimension Data has announced that participation is now open to the 2004 Global Contact Centre Benchmarking Report. This year’s edition will be the seventh in a series of the industry-renowned benchmarking reports. The deadline for participation is 28th May 2004 and a complimentary copy of the report, which retails at US$1,500, will be available to all participants on publication in November 2004.</p>
<p>Participants can register online at www.ccbenchmarking.com or can contact Martin Aungle, Corporate Communications Manager, on (02) 8249 5502 or at martin.aungle@didata.com.au.</p>
<p>For further information, please contact Skye Eggleton or Elizabeth Dawson on 02 9904 4533 or pr@howorth.com.au.</p>
<p>MEDIA RELEASE</p>
<p>GLOBAL CONTACT CENTRE BENCHMARKING REPORT 2004 IS NOW OPEN TO PARTICIPANTS</p>
<p>- Dimension Data announces participation is open to the seventh edition in the series of industry-renowned reports -</p>
<p>Sydney, 8 April 2004 – Dimension Data, a leading global technology company, announces today that participation is now open to the 2004 Global Contact Centre Benchmarking Report. First published in the UK in 1996 by Merchants, the contact centre specialists and a Dimension Data company, this year’s edition will be the seventh in a series of the industry-renowned benchmarking reports. The deadline for participation is 28th May 2004 and a complimentary copy of the report, which retails at US$1,500, will be available to all participants on publication in November 2004.</p>
<p>The report draws participation from contact centre operations across the world and last year had representation from over 200 contact centres in 19 countries and five continents. This year’s questionnaire has been redesigned so that it is easier and quicker to complete and introduces new topics that include contact centre’s location strategy and other communication channels such as text messaging. These are in addition to the report’s essential statistics on operational, performance and development benchmarks.</p>
<p>Commenting on this year’s benchmarking report, Cara Diemont, the report’s managing editor, said: “In our increasingly global industry, contact centre managers are realising that it is no longer good enough to benchmark their performance solely with in-country operations. Our report provides them with the opportunity to see how they measure up against global, regional and industry performance standards and understand the latest industry trends to see how different organisations are responding to today’s challenges.”</p>
<p>Participants can register online at www.ccbenchmarking.com or can contact Martin Aungle, Corporate Communications Manager, on (02) 8249 5502 or at martin.aungle@didata.com.au. The 2004 report is jointly published by Dimension Data and research company, Proactive Insight. All data collection adheres to Data Protection and Data Privacy regulations and guidelines, and all participant information is held and analysed anonymously.</p>
<p>About Dimension Data
Dimension Data Holdings plc (LSE: DDT) is a leading global technology company. The Group provides solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage. To achieve this, the Group delivers solutions using its proprietary ‘Application Network’ architectural framework and its expertise in networking, application integration and managed services.</p>
<p>Dimension Data, founded in 1983, had revenues of $2.1 billion in 2002 and operates in 30+ countries with over 8,000 employees.</p>
<p>About Proactive Insight
Proactive Insight is a leader in marketing research solutions. The company is best known for its innovative research methods, call centre infrastructure, data processing resource and its sophisticated use of technology to deliver knowledge. The company has benchmarking experience in a variety of industries and has over 13 years’ experience in the marketplace.</p>

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