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Micromuse Launches Version 3.4 of Netcool/Precision Application - Extends Technology Leadership in Auto-Discovery, Network Topology and Root Cause Analysis

  • 01 April, 2004 11:00

<p>SYDNEY, Australia, 1 April, 2004 – Micromuse Inc. (Nasdaq: MUSEE), the leading provider of realtime business and service assurance software, announced the general availability of Netcool®/Precision™ version 3.4. Netcool/Precision is Micromuse’s industry-leading solution for auto-discovery, network topology and root-cause analysis. The enhancements delivered in version 3.4, which draw upon feedback from Netcool/Precision’s rapidly growing customer base, will enhance customers’ overall experience in terms of installation, deployment, rapid discovery and accurate topology generation.</p>
<p>Tightly integrated with Micromuse’s flagship Netcool®/OMNIbus™ application, Netcool/Precision delivers automated, flexible discovery and dynamic topology, enabling realtime visibility of infrastructure status, connectivity and interdependencies.</p>
<p>“We use Netcool/Precision to monitor a very dynamic network,” said David Sims, systems analyst with the Department of Information Resources at the State of Texas’ Telecommunications Division. “As we add, remove and move customers throughout our network topology, Netcool/Precision keeps pace and provides superior monitoring across all of our connections. We have had many trouble cases in which technicians have contacted our customers before they were even aware that they had a problem. And we’ve also identified problems with our service provider before they were aware of them.”</p>
<p>“Netcool/Precision has experienced rapid traction in recent months due to a wealth of technological advances we have made vis-a-vis our competitors in this software category,” said Craig Farrell, Micromuse’s Chief Technology Officer. “Version 3.4 leapfrogs the competition with even deeper and more accurate discovery, greater scalability and broader device coverage. The new version also significantly deepens Netcool/Precision’s ability to discover and represent MPLS data, a key differentiator at many customer sites.”</p>
<p>The Netcool suite combines Netcool/Precision’s discovered topology database with Netcool/OMNIbus’ detailed, realtime event store into a single, effective management interface. Furthermore, Netcool/Precision’s tight integration within the Netcool suite provides a rich data store to mine for purposes of performing accurate root cause analysis.</p>
<p>Enhancements delivered in Netcool/Precision v3.4 include:
- Expanded device coverage
- Faster discovery
- Improved scalability
- Enhanced capability to discover and represent MPLS data
- Support for 802.1q VLAN trunks
- Automation of the default configuration of network discovery
- Improved ease of use for the device Object Class configuration user interface
- Integration of Netcool/Precision’s TopoViz™ user interface as a plug-in module to the Netcool/Webtop™ application
- Ability of TopoViz to view maps from different discovery sources
- Shared device and interface naming conventions with Netcool/OMNIbus
- Streamlined, task-driven documentation</p>
<p>The Netcool/Precision product family is built on a flexible architecture designed specifically for modern networks. Utilising its accurate topology and network connectivity information, Netcool/Precision monitors the network to locate and isolate network events as they develop and reports these events to network staff. This enables administrators to resolve problems fast, before they escalate into more serious outages that impact the availability and performance of critical business services.</p>
<p>Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool® software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&amp;T, BT, Cable &amp; Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
<p>Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.</p>
<p>The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company’s ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company’s distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company’s markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company’s Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.</p>
<p>For media information contact Amanda Scott-Kiddie at Kinetics on +612 9976 6611 or email</p>

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