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Interwoven Announces Success of Email Management Solution For the Professionals

  • 01 March, 2004 15:03

<p>WorkSite continues to lead the industry in innovative solutions for the professional services sector</p>
<p>Sydney, Australia – 1 March 2004 – Interwoven, Inc. (Nasdaq:IWOV) the world's next-generation enterprise content management (ECM) company, today announced that its Email Management Solution based on Interwoven WorkSite, the industry-leading collaboration and content management system, has won solid customer support from professional services organisations in addressing the industry’s urgent need for better email management.</p>
<p>“The challenge organisations face today, which our WorkSite solution addresses so well, is ensuring that all email correspondence is captured, managed and stored alongside all other business content to which it relates, creating a unified virtual folder that provides a single view into the entire scope of a project or client content. This lays the foundation for better records keeping and knowledge management,” stated Richard Collins, managing director ANZ, Interwoven.</p>
<p>Email management has become a pressing issue for professional services firms, such as Legal, Accounting and Corporate, who are looking to leverage their Intellectual Property within their email management system for greater operational efficiencies and competitive advantage. According to a survey of leading professional services organisations conducted in late 2003 by Interwoven, more than 70% of such firms report that the majority of their project and client communication occurs via e-mail. Typically, emails are stored in user in-boxes, on local hard drives, and in server-based e-mail archives, outside the document management system the firm might have in place. This results in content being extremely difficult to be searched, accessed or shared.</p>
<p>“The Interwoven Email Management Solution succeeds where other e-mail management products have failed by thoroughly addressing the consistent capture, sharing, and securing of e-mail and making it a core part of the virtual project folder,” Collins continued. “Firms that adopt this solution can increase productivity through eliminating time spent searching for critical information; reduce their storage requirements and increase the speed and efficiency of their workflow approval process,” he concluded.</p>
<p>Interwoven customers who have responded enthusiastically to the Interwoven Email Management Solution include such organisations as Dechert, DLA, Federal Communications Commission, Holland and Knight and Littler Mendelson. “Too often we find that client workproduct originates and remains in our email system," said Michael Williams, chief technology officer, Littler Mendelson, P.C. "For records and case management administration, this poses a significant challenge. Interwoven has provided a logical solution that solicitors and staff can understand and use on a daily basis. Interwoven customers also include some of the leading legal, accounting and corporate firms in Australia and New Zealand, such as Gilbert &amp; Tobin.</p>
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<p>Product Information:</p>
<p>The Interwoven E-mail Management Solution brings comprehensive, scalable e-mail management to the ECM platform. The solution consists of two parts:</p>
<p>Interwoven MailSite. Interwoven’s market leading email client integrates the Interwoven repository directly into Microsoft Outlook. With Interwoven MailSite software, the entire Interwoven WorkSite Server software repository is exposed in Outlook as a set of folders, enabling emails to be dragged and dropped directly into the repository alongside all other business content, thereby eliminating the notion of two different sets of folders – one for email and one for other content. With MailSite, users also can view and check in/check out documents, spreadsheets, and other content stored in WorkSite directly from within the Outlook client. Similar integrations are available for Lotus Notes and Novell GroupWise. As part of its email management solution, Interwoven MailSite has been enhanced to allow firms to prompt users to file emails based on criteria specified by the organisation, in the normal course of work. This method ensures that filing policies are adhered to and contrasts with approaches that rely on complex rules that impose an unrealistic burden on the organisation to develop, maintain, and ensure the accuracy of these rules.</p>
<p>Interwoven WorkSite Communication Server. The latest extension of Interwoven WorkSite, Interwoven WorkSite Communication Server software makes it simple for companies to capture email correspondence in context by subject, such as the project or deal to which it pertains, and merge it with other relevant documents and content in a collaborative document management system. The WorkSite Communication Server enables firms to establish email addresses for each project file in the Interwoven WorkSite repository, so correspondence can be copied and sent to the file as easily as any email recipient. This streamlines the process of filing correspondence and documents that are sent as email attachments directly into a single, unified file managed with comprehensive version control and security in the WorkSite repository along side all other project-related content. It also streamlines communications with clients and enables colleagues to come up to speed quickly on a project, improving service to clients.</p>
<p>Note to Editors:
For a screenshot of Interwoven MailSite, please go to</p>
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About Interwoven
Interwoven, Inc. is the world's next-generation enterprise content management (ECM) company. Interwoven's patented, award-winning ECM platform integrates the six pillars of content management: collaboration, email management, document management, Web content management, digital asset management, and records management. Allied with the leading enterprise application providers, the Interwoven ECM platform provides complete content lifecycle management for more than 2,700 organisations worldwide including Air France, Citibank, Ford, General Electric, Pfizer, Procter &amp; Gamble, and Yamaha. In the legal industry, Interwoven (previously iManage) is the market leader with The Global 100 of law firms, which includes premier firms such as Freshfields Bruckhaus Deringer, Holland &amp; Knight, and Jones Day. For more information, please visit</p>
Media Contacts:
Alex Murphy/Rob Stirling
Markom Marketing
+61 2 9977 8922

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