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Polycom launches new services to help companies migrate communications to IP networks

  • 18 February, 2004 09:52

<p>Good Morning,</p>
<p>Following please find the announcement of Polycom’s new services designed to help companies migrate communications to IP networks.</p>
<p>For further information or to arrange an interview please contact:</p>
<p>Michelle Zahra | Porter Novelli Australia
Phone +61 2 9463 7600 | Mobile: 0412 375 101</p>
<p>Polycom launches new services to help companies migrate communications to IP networks</p>
<p>Other service offerings enable customers to improve quality, establish best practices and assess user satisfaction</p>
<p>SYDNEY, Australia - February 18th 2004 - Polycom®, Inc. (NASDAQ: PLCM), the world’s leader in video and voice conferencing, conference bridges, and integrated web collaboration solutions, has announced three new service packages designed to help customers maximise the benefits from their investment in conferencing and collaboration solutions. The offerings include an ISDN to IP migration workshop, a service quality assessment, and a comprehensive programme for performance benchmarking and best practice assessment.</p>
<p>“These packages have been developed to proactively help customers maximise the benefits of their existing conferencing environments,” said Jean-Francois Poulain, Vice President and Managing Director, Polycom Asia Pacific. “Customers have asked for help addressing key aspects of their conferencing environments, such as how to migrate their video network to next generation IP networks, assessing system and service quality and user satisfaction, and maximising the capabilities of their investment, while reducing network costs.”</p>
<p>The ISDN to IP Transition Workshop is designed to help customers understand the scope of effort involved with transitioning their video conferencing network to IP effectively and efficiently. Deploying video conferencing over TCP/IP networks can be complex; yet the improved service quality for data rich applications, reliability, and substantial cost-savings over an ISDN environment have ensured the migration is a priority. A recent Yankee Group research survey found that 60 percent of respondents were already moving their communications networks to IP, with another 30 percent planning to do so within the next 12 to 24 months. Customers receive a comprehensive report summarising the consolidated findings of the workshop, with the issues unique to their organisation and specific recommendations and action items. The workshop delivers tangible customer benefits by enabling them to avoid common pitfalls in the ISDN to IP transition process, while ensuring a smooth transition for current users. The workshop also offers processes for demonstrating clear return-on-investment to upper management, developing an architecture that will support current and future needs, and evaluating the impact of video on other LAN/WAN applications running on the existing network.</p>
<p>The Video Conference Service Quality Assessment helps a company determine how well its approach to video conferencing is meeting user satisfaction and management expectations. This assessment focuses on key issues that impact reliability, performance and ease of use. Recommendations to improve video conference service quality are drawn from analysis of the key issues and presented in a comprehensive report following the engagement.</p>
<p>The Performance Benchmarking and Best Practices Assessment is designed to help customers understand how to maximise their conferencing network, minimise network costs, streamline usage processes and improve efficiency and quality of service. This highly structured offering focuses on three key areas of video conferencing - quality of service, operational efficiency and business benefits.</p>
<p>Outcomes of the service include:
· Recommendations for improving overall performance
· Suggested strategies for reducing operational issues and costs
· Insight into using video conferencing for strategic advantage
· Detailed analysis on how to improve use of globally dispersed resources
· Help gain control of total cost of ownership</p>
These service packages are now available through Polycom channel partners.</p>
<p>About Polycom
Polycom, Inc. is the world's technology leader of high-quality, easy-to-use video, voice, data and web conferencing and collaboration solutions. The Polycom Office is our continued commitment to make distance communications as natural and interactive as being there by providing best-in-class conferencing solutions that are interoperable, integrated and intuitive to the user. The Polycom Office is based on industry standards and supported by an open architecture that promotes interoperability in multi-vendor environments and complements leading network infrastructure platforms. The NASDAQ-listed company is based in Pleasanton, California, USA, and has Asia-Pacific offices in Beijing, Hong Kong, Seoul, Shanghai, Singapore, Sydney, Tokyo and India. For additional information, visit the Polycom site at <http:></http:> or call 1800 355 355.</p>
<p># # #
Polycom and the Polycom logo are registered trademarks and The Polycom Office is a trademark of Polycom in the U.S. and various countries. All other trademarks are the property of their respective owners. ©2004, Polycom, Inc. All rights reserved.</p>
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