Integ Communications, which recently completed a $1 million contract to replace Tower Australia’s voice communications network, has retrenched six staff as part of a business restructure.
The voice and data solutions integrator finished the contract in December. Under the contract, Integ replaced financial services provider Tower Australia’s entire Australian voice communications network and supplied a company-wide IP voice system, unified messaging and automated contact centre software.
It won the contract over two other shortlisted companies.
Managing director of Integ, Ian Poole, said the integrator won the deal because it was able to offer a scalable and flexible platform that would allow it to move to an IP telephony architecture at a later date.
Integ’s ability to deploy the solution within the specified 14-week timeframe also weighed in its favour, he said.
“We prefer to justify our contract wins based on quality and service rather than just low price,” Poole said.
Paradoxically, Integ announced last week that it had cut staff as part of a business restructure.
He said the cuts resulted from the integrator refining its business processes subsequent to its acquisition of Queensland data networking company, Lanlink, in October, and Trade Centre Products, a specialist communications equipment integrator, in December.
The six retrenched staff worked in finance and administration, services and sales account management.
“In our services division, we’re changing the way we answer calls so we are more efficient by deploying some of our own CRM and IP telephony solutions," he said.