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Concord taps into VoIP fears

Concord taps into VoIP fears

Performance management software vendor, Concord, has added a new module to its flagship eHealth suite in an attempt to tap into the burgeoning Voice over Internet Protocol (VoIP) market.

Concord regional sales manager, Peter Martin, said the new VoIP add-on would be welcomed by large-scale system integrators already partnering with Concord — including Logical and Dimension Data — which also had a high degree of specialisation in Cisco products.

Version 5.6.5 of Concord’s eHealth ships with a VoIP management add-on including a Cisco CallManager offering as well as a Voice Quality Monitor product and integrated VoIP reports.

eHealth for Cisco CallManager — which has met the networking vendor’s Architecture for Voice and Video Integrated Data (AVVID) Partner Program test criteria for interoperability — is designed to allow IT managers to carry out monitoring, management and reporting.

Voice Quality Manager uses Mean Opinion Score (MOS) to provide a numerical rating of voice quality, offers real-time detection of voice quality problems, assesses the underlying network structure before a VoIP deployment and is not vendor specific.

The integrated VoIP reports provided by eHealth draw on data from various sources across the IT infrastructure.

“VoIP hasn’t caught on because of concerns surrounding the quality of voice transmission,” said Martin.

“We can manage that quality and the load on the network because it is an extension of the management we have been doing. It is difficult to get the cost benefits VoIP can offer unless it is managed effectively.”

Martin said Cisco was “the first cab off the rank” in terms of networking vendor alliances for the new eHealth offering but that Concord was also looking to partner with other players.

According to market analysts at IDC, the worldwide VoIP market will grow by 45 per cent annually to reach a revenue total of $US15.1 billion by 2007.


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