Sprint beefs up SLAs on data services
Sprint is streamlining service level agreements for its global Internet Protocol, asynchronous transfer mode and frame relay data services to offer users more choices and stronger guarantees. The carrier will offer IP customers a minimum jitter guarantee and a full month service credit if it doesn’t meet the service level agreement for some of its Layer 2 IP services. For the first time the carrier will offer IP customers a guarantee that jitter across its IP network will be less than 2 milliseconds. Voice and video applications are particularly sensitive to jitter, which can cause serious quality degradation if latency is high. While Sprint isn’t the first carrier to include jitter in an SLA, it’s one of the first to offer it across all standard IP services. Sprint also plans to offer SprintLink customers a better credit if the carrier does not meet any portion of its SLA.
Lucent reports first profit in three years
After having undergone extensive restructuring and cost cuts, Lucent Technologies has reported its first net profit in over three years. Lucent reported net income of $US99 million for its fiscal fourth quarter ended September 30, compared with a net loss of $2.81 billion for the same period a year earlier. The company remains somewhat cautious on its outlook, however, and declined to forecast when it will return to steady profits. “We still have some work to do, and in the current challenging market environment it’s likely we will still have some ups and downs on the way to sustained profitability,” Lucent chairman and chief executive, Patricia Russo, said. Lucent reported that initiatives to expand into areas including services and government contracts, especially in regions outside the US, were contributing to improved results.