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Dimension Data signs Concord as global performance management partner

  • 14 August, 2003 17:04

<p>Dimension Data signs Concord as global performance management partner</p>
<p>Australia, Coolum – Dimension Data Forum 2003 – 14 August 2003: Concord Communications announced today that it has signed a worldwide partnership agreement with Dimension Data that expands on existing regional relationships between the two companies.</p>
<p>Dimension Data, a leading global technology company with representation in over 30 countries on 6 continents, has chosen Concord network performance management technology as an integral component of Dimension Data’s solution offering to the market. This relationship enables both companies to leverage their leadership positions in over 36 countries across the Americas, Europe, the Middle East, Africa and Asia.</p>
<p>Peter Martin, Concord Communications Country Manager said, “Dimension Data’s preference for Concord’s technologies is a concrete example of their commitment to providing quality service, ensuring maximum IT uptime and verifying adherence to service level agreements.</p>
<p>“Dimension Data has established partnerships with industry leaders across the globe and recognises the value of these relationships in increasing customer satisfaction.”</p>
<p>Concord, a world leader in optimising application performance across networks and systems, provides end-to-end infrastructure management solutions for 3,000 enterprises and telecommunications service providers around the world. Dimension Data utilises the Concord eHealth Suite in its Global Services Operating Architecture (GSOA), through which it offers outsourced network and application management solutions to clients.</p>
<p>Dimension Data also leverages its extensive track record and understanding of the network management domain in the delivery of insourced solutions to both enterprise and service provider clients alike.</p>
<p>According to Mahmud Noormohamed, global CEO for Dimension Data Service Provider Solutions, “Dimension Data selected the Concord's eHealth Suite based on its ease of use, total cost of ownership, and robustness. The global agreement cements Concord as a strategic performance management partner in the provision of cost-reducing, network optimising solutions for our clients, who are increasingly are looking to ‘Save Money’ save money through optimisation of their network operations.</p>
<p>“The eHealth Suite is differentiated by its proactive management capabilities that alert clients to potential issues before they affect performance. Concord’s network, system and application management software is an integral part of our overall management solution.”
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<p>About Dimension Data
Dimension Data Holdings plc (LSE: DDT) is a leading global technology company. The Group provides solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage. To achieve this, the Group delivers solutions using its proprietary 'Application Network' architectural framework and its expertise in networking, application integration and managed services.
Dimension Data, founded in 1983, had revenues of $2.1 billion in 2002 and operates in 30+ countries with over 8,000 employees.</p>
<p>About Concord
Concord Communications, Inc. (Nasdaq: CCRD) is a market leader in automating technology management of the Internet infrastructure. With its eHealth™ Suite of software products, Concord offers the only solution to combine real time information with historical context for integrated fault and performance management across systems, applications and networks.</p>
<p>Only by successfully managing fault, performance and availability across all of these key areas can organisations truly ensure effective e-business. This end-to-end view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today's most successful service providers and corporations worldwide.</p>
<p>Concord is headquartered in Marlboro, Massachusetts. In the Asia Pacific, Concord has offices in Singapore, Hong Kong, Tokyo and Sydney. For more information on Concord Communications, call Country Manager Peter Martin on +61 2 9965 0600 or visit Concord on the Web at</p>
<p>Contact: Vivienne Dye Contact: Jackie Price
Macro Consulting Concord Communications
(02) 9409 5100 (508) 486 4083
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