Gateway 2000 has sacked 130 people following the realignment of the company's business strategies, according to John Morrissey, managing director of Gateway 2000. The move is part of Gateway's efforts to re-engineer its sales and service-delivery process, he said.
Morrissey says the company plans to begin resolving PC terminal issues over the phone as often as possible, in addition to outsourcing field service calls. Accordingly, the bulk of redundancies originated from this area.
"I am sad for the individuals who have lost their jobs," Morrissey said. "However, for the business to grow we need to align the company we bought with our global strategies." Morrissey added that the company expects to employ more telephone support people as the company grows.
Gateway is also reducing its field sales staff to a select group of experienced sales professionals, resulting in the closure of several country branches as the company opts for greater focus on key locations. The company will retain nearly 200 people in Australian sales, marketing, operations, administrative, customer service and support positions, Morrissey said.