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What does the free offer mean?

What does the free offer mean?

Next time you place that modem pack on display, take a good look at the "Free Internet" offer. That's the advice of the Australian Competition and Consumer Commission (ACCC). Publisher Prentice Hall has withdrawn its book OzInternet by Goodheart and Crawford after the ACCC pointed out that the book offered free Internet access for five hours, when in fact the user had to sign up and pay a one-time $25 fee.

In this case the startup disk was from OzEmail, and while the disk clearly stated that the $25 payment was necessary to get the full five hours, this message was not visible until the book was bought and the sealed envelope opened. The book was not returnable after the seal was broken and the wording on the book's cover simply said "Including up to five hours of free Internet access".

ACCC's Lin Enright added that resellers should be aware that they have an obligation to make sure goods they sell are not misleading.


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