At its Brainshare event at Sydney's Darling Harbour Exhibition Centre, Novell announced its Premium Support Program. According to the manufacturer, the program offers direct technical service agreements that will provide medium to large enterprise customers with what it terms "proactive support and quick and easy access to skilled support engineers".
Christine Williams of Novell Technical Services says Novell's Premium Service is designed for organisations with centralised information systems management, control and maintenance. Support packages range from Premium 100, which Williams says is aimed at customers who need only occasional support during daytime hours, to Premium 300, which she says offers support 24 hours a day, seven days a week. Novell also offers a standard plan and an incident plan at the Premium 200 level, Williams said.
Additionally, Novell has revamped its Web site in an effort to increase service to customers and partners. Accessible at http://support.novell.au, the expanded site includes downloadable files, patches, drivers and technical information documents.