Coinciding with the release of version 3.0 of its Aegis helpdesk software, Abacus Systems has appointed Melbourne based company Rowant Woods as a distributor.
While Aegis was originally designed by Abacus for the software development market, Rowant Woods director Chris Joint said the incident management system has been extended to handle almost any type of customer request.
"It's a management tool to help monitor and manage the provision of service to clients," he said.
According to Joint, the new version of Aegis includes features such as estimating and costing of incidents, and auditing of changes made to the incident database.
Joint believes there is an opportunity for value added resellers, especially those involved in systems integration and the corporate sector to make money out of the installation and set-up of Aegis.
He added that Australian organisations such as ANZ, Australia Post, the Australian Stock Exchange, Qantas and NEC use Aegis help desk software. The average system may have eight to 10 users on a network, or up to 60 for larger corporations. Rowant Woods also provides a hotline help desk for resellers and clients.
Pricing for a single user system of Aegis version 3.0 starts at $399. The cost of multi-user systems is dependent on the number of seats, but Joint said a 20-user system will cost less than $5000. An upgrade version is available for 40 per cent of the total cost of a new installation.
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