Com Tech is rapidly building on its expanded business model, with announcements of the opening of new education facilities, development of a private Internet site for business information provider Dun & Bradstreet, and a new maintenance deal with NCR.
Com Tech Education Services' new facility in the Sydney's CDB features 10 classrooms with 17 instructors, as well as fully equipped network training labs, accessible to students during and immediately after training. It also features a hospitality area with seating for 150 people.
Com Tech Communications' managing director David Shein said his company sees itself as being a value-added training organisation. But he said while location and environment are important, there are still other more important factors. "What we believe is critical to our organisation is highly qualified instructors. Anything else around these qualified instructors is really a value-add. And I think when people are paying $400 per day for training, they want to make sure the quality of the training is of the highest standard in the industry." As for its online business unit, Com Tech has entered into an alliance with Dun & Bradstreet to deliver a number of its services via a private Internet site.
Com Tech technical marketing manager Scott Petty said his com-pany assisted D&B in rolling out the new HTML-based solution as a replacement to its dial-in service. Users are now able to access services via a browser rather than through terminal emulation.
Petty said the two companies will continue working together to deliver subsequent phases of the project.
And on the maintenance side, Com Tech has joined forces with NCR, which will now offer 24-hour field support to Com Tech customers.
Director of technical services, Darron Lonstein, said Com Tech will continue to provide the front end of technical support, but in the event of a customer requiring a hardware replacement NCR engineers will be dispatched to the site. "If it's a faulty configuration, or someone's changed something to cause a problem, then Com Tech will continue to service the customer."
Initially the arrangement extends to products from Cisco Systems, Bay Networks and Ascend, but Lonstein said customers have the option to take this further. "NCR is a full third-party maintenance provider, and some of our joint customers have decided to do all their product maintenance under NCR, including servers and UPSs," he said.