Q*Soft gives competition a run for their moneyBRISBANE - Contrary to anecdotal evidence that Q*Soft's administrative and ordering systems are exhibiting cracks, a national survey shows the distributor winning favour with resellers.
Q*Soft has moved up through the field as a favoured supplier since last year, according to the 1997 IT Channel Trends Survey of more than 760 resellers.
It barely registered on reseller radar scopes in the previous year's survey; however, some 7 per cent nominated it this year, just behind Express Data but leaving Tech Pac a distinct first at 27 per cent.
Q*Soft was put in much the same bracket as Tech Pac, Dataflow, Prion, i.t.connexions and Express Data in terms of product range and breadth.
When it came to ordering and logistics procedures, Q*Soft ranked in the top three after Express Data and Tech Pacific. The trio occupied the same rankings for next day delivery, said Terry Wiley, director of Inform Business Development, which conducts the annual survey in association with Strategic Research.
One area where Q*Soft was given a thumbs down related to provision of customer sales assistance for resellers. "But then nobody came off well in that category," said Wiley. "Dataflow was the best of a bad bunch that all ranked below average."
Q*Soft has recently been the centre of speculation as to whether it will hold on to its portfolio of vendors, with one commenting that "the jury is still out" on whether the relationship will con-tinue. Further speculation has centred on its distribution arrangement with Microsoft, but at time of press the vendor indicated no changes were likely.
Doubts have also been expressed about the company's operations outside of Queensland, with staff changes in the Melbourne office causing some disruption to service. In a recent article in ARN (28 May page 3), Q*Soft managing director Douglas Heath admitted that the company's service has suffered as it has grown, but said problems were being remedied.