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Micromuse Asia-Pacific Expands Customer Relations with Region-Based Netcool Technical Support Facility

  • 08 September, 2004 15:30

<p>Company’s Growing Asia-Pacific Service Customer Base Gains Support with New Local Customer Care and Netcool Software Helpdesk</p>
<p>SYDNEY, Australia, 8 September, 2004 – Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, today announced the opening of its first Asia-Pacific based customer relations and technical support facility. The helpdesk is based in Perth and supported by four multilingual staff. It will provide enhanced customer care and technical resources to Netcool users throughout the Asia-Pacific region by offering customer support in English, Mandarin and Japanese. The helpdesk is an extension of Micromuse’s development activities in the Perth office.</p>
<p>"The Asia-Pacific region represents a phenomenal growth opportunity for Micromuse, as we identify more and more service providers and financial institutions that require our scalable, rapidly deployable Netcool solutions to provide premier uptime and service assurance,” said Ammar Hindi, Micromuse's Vice President for the Asia-Pacific region. "We recently added wireless providers including CSL and SmarTone in Hong Kong, service providers such as NTT Communications in Japan, enterprises including the Hong Kong Jockey Club and financial institutions including the Bank of China to our regional customer base. The new Asia-Pacific technical support facility will enable us to provide premier customer care across the region.”</p>
<p>Micromuse started business in the Asia-Pacific region in 1998 and since then the company has established a leading position in the market with the help of several strategic partners, including Cisco, Alcatel, Ericsson, CTC, Unisys and IBM Japan. Micromuse’s Asia-Pacific headquarters are located in Sydney, with local offices in Beijing, Shanghai, Hong Kong, Taipei, Singapore and Tokyo. Micromuse’s Netcool solutions have been implemented by more than 100 customers in the region, including China Mobile, China Telecom, China Rail, Telstra and DiGi Malaysia.</p>
<p>About Netcool</p>
<p>Micromuse's Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected.</p>
<p>Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.</p>
<p>About Micromuse</p>
<p>Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable &amp; Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
<p>Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners.</p>
<p>Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements we make are based on current expectations, and are subject to a number of risks and uncertainties. Actual results could differ materially.</p>
<p>Factors that could cause actual future results to differ materially from the forward-looking statements include: fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); risks associated with the expansion of the Company's distribution channels; risk of new product introductions and customer acceptance of new products; rapid technological change which characterises the Company's markets; risks associated with competition; risks associated with international sales; and the ability of the Company to compete successfully in the future; as well as risks relating to pending litigation, the completed restatement of certain of our financial statements, and other matters appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and Form 10-K filed with the SEC and available on the Company's website. The Company disclaims any obligation or intention to update or revise any forward-looking statements.</p>
<p>For media information contact Amanda Scott-Kiddie at Kinetics on +612 9976 6611 or email</p>

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