Microsoft appoints new support contractor

Microsoft appoints new support contractor

Microsoft Australia has appointed a new company to provide its telephone product support. Outgoing is Wang, which has done the job since before the introduction of Windows 95. Incoming is Datacom, which already has some developer relations with Microsoft.

Greg Buchanan, Microsoft director of technical services for Asia-Pacific, told Reseller News that in the past few months he had asked a number of companies, including Wang, to bid for the new contract. "It's vitally important to us that the whole customer service area works well," he said, explaining that Microsoft was constantly evaluating what support customers need.

"We make many blind calls to the centre to see how well problems are handled, and we send out thousands of survey forms asking how well the customer's support question was answered."

Wang worked within Microsoft for the first six months of its contract, using a microwave link to carry all telephone traffic to its external site. Now, Datacom has moved into the Microsoft building, so the telephone numbers stay the same.

He also said that Microsoft Australia is working towards an e-mail-based technical support service where users could submit questions.

Follow Us

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.


ARN Innovation Awards 2022

Innovation Awards is the market-leading awards program for celebrating ecosystem innovation and excellence across the technology sector in Australia.

EDGE 2022

EDGE is the leading technology conference for business leaders in Australia and New Zealand, built on the foundations of collaboration, education and advancement.

Show Comments